Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
11
11
years of professional experience
Work History
Caregiver
Lori Knapp Richland Inc
Prairie du Chien, Wisconsin
04.2023 - Current
Provided daily personal care and assistance to clients in their homes.
Assisted clients with meal preparation and dietary needs as required.
Administered medications according to prescribed schedules and guidelines.
Maintained clean and safe living environments for clients at all times.
Supported mobility and transportation for clients to appointments or activities.
Documented client progress and changes in health status accurately.
Communicated effectively with families about client needs and care plans.
Collaborated with healthcare professionals to ensure comprehensive client care.
Supported bathing, dressing and personal care needs.
Maintained clean and well-organized environment for client happiness and safety.
Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Improved patient outlook and daily living through compassionate care.
Prepared meals according to dietary requirements and assisted with feeding when necessary.
Customer Service Representative
Kohls Department Store
Ashwaubenon, Wisconsin
09.2015 - 05.2019
Assisted customers with product inquiries and provided guidance on store policies.
Processed transactions accurately using point-of-sale systems for various purchases.
Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
• Cashoffice
Maintained organized product displays and ensured merchandise was well-stocked.
Collaborated with team members to create a welcoming shopping environment.
Educated customers about promotions, sales, and loyalty programs effectively.
Trained new employees on customer service protocols and store operations.
Answered customer inquiries and provided accurate information regarding products and services.
Participated in inventory management by tracking stock levels and conducting audits.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
American Homeschooling
Green Bay, WI
Skills
Personal care
Medication management
Meal preparation
Client documentation
Speak/Write fluent English and Spanish
Languages
Spanish
Native/ Bilingual
A1
English
Native/ Bilingual
A1
Affiliations
I am a Jehovah Witness and I do a lot of volunteer work