Linda Romero Constancio
Lampasas
Summary
Bilingual Medical Assistant with extensive experience at Wellmed Medical Management, skilled in vital signs measurement and HIPAA compliance. Proven ability to enhance patient care through effective appointment scheduling and collaboration. Committed to continuous learning and delivering exceptional service, ensuring a positive experience for patients and supporting healthcare teams.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Wellmed Medical Management
Austin
07.2019 - Current
- Measured vital signs and took medical histories to prepare patients for examination.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Verified appointment times with patients, preparing charts, and consent forms.
- Scheduled appointments for patients via phone and in person.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Handled general office duties to support administrative staff
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected samples from patients for laboratory testing purposes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
Non-medical Transporter
Acadian Ambulance
Austin
05.2016 - 12.2018
- Checked paperwork for accuracy and completeness before loading vehicles.
- Adhered to applicable laws and regulations governing the transportation of hazardous materials.
- Collaborated closely with nursing and medical staff to coordinate patient transports according to schedule and urgency.
- Supported departmental goals by participating in quality improvement initiatives related to patient transport services.
- Upheld hospital standards of professionalism, including wearing proper identification and uniform during all transports.
- Secured patients using straps or other securement devices.
- Inspected trucks prior to departure to ensure they were in good working order.
- Checked vehicle for wear and tear after every shift and tapped off fuel and fluid levels.
- Moved patients in and out of vehicles and lifted on and off beds.
- Logged key information regarding each trip, including mileage, fuel and hours on road.
- Ensured patient privacy and confidentiality in accordance with HIPAA regulations during all transports.
- Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
- Communicated regularly with dispatch regarding route changes or delays due to traffic or weather conditions.
- Maintained schedules by delivering patients safely and on time to their destination
- Adhered strictly to company guidelines regarding route selection and safe driving practices.
- Navigated hospital corridors and elevators efficiently, minimizing transport times and avoiding delays.
- Monitored road conditions and adjusted speed accordingly.
- Demonstrated flexibility and adaptability, responding to unexpected changes in transport schedules or routes.
- Operated various types of transport equipment, such as wheelchairs, stretchers, and patient lift systems, with proficiency.
- Conducted daily pre-trip inspections of assigned truck's brakes, lights, tires, fuel levels.
Customer Service Manager
Walmart
Lampasas
02.2006 - 10.2016
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Led team engagement to assist cross-functional departments and achieve goals.
- Evaluated employee job performance and motivated staff to improve productivity.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated and authenticated returns, exchanges and voids.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Certified Medical Assistant -
Cybertex
Killeen, TX01-2018
phlebotomist -
Cybertex
Killeen, TX01-2018
Skills
- Vital signs measurement
- Patient intake procedures
- Medical record management
- HIPAA compliance
- Medication administration
- Appointment scheduling
- Electronic health records
- Laboratory sample collection
- Continuous learning
- Medical terminology
- Venipuncture expertise
- Teamwork and collaboration
- Certified phlebotomy technician
- Heartsaver CPR AED (CPR AED)
- Valid Texas driver's license
- Appointment setting
- Venipuncture techniques
Certification
- CCMA 12/2018
- CPT 12/2018
Languages
Spanish
Professional
References
References available upon request.
Timeline
Medical Assistant
Wellmed Medical Management
07.2019 - Current
Non-medical Transporter
Acadian Ambulance
05.2016 - 12.2018
Customer Service Manager
Walmart
02.2006 - 10.2016
Certified Medical Assistant -
Cybertex
phlebotomist -
Cybertex
Similar Profiles
Georgia AlburyGeorgia Albury
Patient Care Coordinator at Wellmed at Flamingo / Wellmed Medical ManagementPatient Care Coordinator at Wellmed at Flamingo / Wellmed Medical Management
Jayla LintonJayla Linton
Patient Care Coordinator at Wellmed Medical ManagementPatient Care Coordinator at Wellmed Medical Management
Candace CarterCandace Carter
Clinic Administrator at WellMed Medical Management - United Health GroupClinic Administrator at WellMed Medical Management - United Health Group
Elizabeth GaunaElizabeth Gauna
Healthcare Manager at WellMed Medical Management - United Health GroupHealthcare Manager at WellMed Medical Management - United Health Group
Daniel Evans IVDaniel Evans IV
Owner Texas Native Landscaping at Self-employedOwner Texas Native Landscaping at Self-employed