Linda Salgado
Anaheim,CA
Summary
Experienced case manager with a dedication to providing comprehensive support to diverse client populations. Proficient in managing complex caseloads and assessing client needs to create customized action plans that lead to positive outcomes. Possesses strong communication and problem-solving skills, allowing for effective client engagement and resolution of challenges. Committed to promoting client well-being and delivering high-quality services.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CalAim Case Manager
Nurturing Care
03.2024 - Current
- Ensure compliance with Section 8 and Fair Housing regulations
- Develop and implement individually tailored housing plans
- Conduct assessments and interviews to determine eligibility for housing assistance
- Provide crisis management and intervention services to residents in need
- Collaborate with community organizations to provide supportive services to clients
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Conduct regular inspections of properties to ensure compliance with health and safety standards
CalAim Case Manager
Lutheran Social Services
10.2023 - 01.2024
- Review the scope of work requirements for each program assigned by the Area Director or Supervisor
- Fulfill program or contract requirements as outlined in the contract or as directed by the Area Director or Supervisor
- Serve clients and the community with empathy and awareness of appropriate boundaries
- Ensure client eligibility for services
- Provide case management services to all clients as needed and in accordance with policies and procedures, including but not limited to Intake, Assessment, Care planning, linkage, and consultation with resources in the community
- Monitor and Track charts monthly for service provision
- Provide follow-up for those charts not in compliance
- Keep client charts locked when not in use
- Follow all HIPAA rules for compliance
- Attend all meetings and supervision appointments as scheduled
- Provide all reports to the Area Director as scheduled
- Provide backup for other staff as needed
- Determine eligibility and enter assessment into Central Entry System for prioritization and linkage to housing
Housing Navigator
Mercy House
09.2020 - 10.2023
- Provide assessment for client within seven to fourteen days of entering shelter
- Determine eligibility and enter assessment into Central Entry System for prioritization and linkage to housing provider (VISPDAT)
- Assist client with obtaining documents required for housing placement
- While client is at the shelter provide employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their stabilization goals
- While client is at the shelter provide strengths based case management and service coordination designed to assist clients in obtaining and maintaining stable housing
- Conduct crisis and risk assessments in consultation with supervisor and case management team
- Provide crisis intervention services focused on enhancing the client's' ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care
- Provide warm hand off to selected housing provider ensuring a smooth transition from the shelter into housing
Store Manager
Pearl St. General Store/ The Seahorse Lounge
07.2021 - 09.2021
- Opened store, cafe, and bar at prompted times
- Received inventory and insured that it was all accounted for in the store system before it was put on the shelves
- Standardized drink recipes
- Trained new employees on opening and closing procedures
- Created a safe and friendly environment at the cafe/restaurant/bar
- Diffused situations with difficult customers at the bar
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Supervising Barista
Hunny Drip Coffee
06.2021 - 07.2021
- Created a welcoming environment for customers and fellow coworkers
- Took inventory
- Created schedules
- Standardized procedures
- Trained and retrained new and old coworkers
Group Leader
YMCA
11.2020 - 05.2021
- Tutored students with homework
- Conducted after school activities
- Fostered a healthy social environment
- Communicated and made connections with parents
- Completed Crisis prevention courses
- Completed Special needs care courses
Restaurant Hostess
Basil's Restaurant Marriott Hotel
09.2019 - 02.2020
Barista
Marriott Hotel
06.2019 - 02.2020
Education
Psychology
Irvine Valley College
Dental Assisting
Orange County ROP
Culinary Arts
Orange County ROP
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Motivational interviewing
- Equity and inclusion advocacy
- Emotional awareness
- MS office
- HIPAA compliance
- Empathy and compassion
- Team building
Certification
Crisis Prevention
Mandated Reporter
Special needs assistant
HIPPA and confidentiality for licensed professionals
Languages
Spanish
Native or Bilingual
Timeline
CalAim Case Manager
Nurturing Care
03.2024 - Current
CalAim Case Manager
Lutheran Social Services
10.2023 - 01.2024
Store Manager
Pearl St. General Store/ The Seahorse Lounge
07.2021 - 09.2021
Supervising Barista
Hunny Drip Coffee
06.2021 - 07.2021
Group Leader
YMCA
11.2020 - 05.2021
Housing Navigator
Mercy House
09.2020 - 10.2023
Restaurant Hostess
Basil's Restaurant Marriott Hotel
09.2019 - 02.2020
Barista
Marriott Hotel
06.2019 - 02.2020
Crisis Prevention
Mandated Reporter
Special needs assistant
HIPPA and confidentiality for licensed professionals
Psychology
Irvine Valley College
Dental Assisting
Orange County ROP
Culinary Arts
Orange County ROP
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