Linda Sanchez-Molina
Round Rock,TX
Summary
Dependable professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in customer service with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Cashier
Rudy's "Country Store" and Bar-B-Q
12.2014 - Current
- Greeted guests entering store and responded promptly to their needs.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Welcomed guests and helped determine their needs.
- Helped with any duties that meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with guests to encourage repeat business.
- Deliveries.
- Assisted guest with inquiries and provided exceptional service, resulting in positive feedback.
Appointment Coordinator
Koala Cooling and Plumbing
05.2022 - 08.2023
- Scheduled appointments for customers via phone/emails/leads.
- Maintained strict confidentiality when handling sensitive client information during the scheduling process.
- Assessed customer needs and responded to all calls/emails as well in leads.
- Enhanced customer satisfaction by promptly addressing concerns and providing clear information on appointment details.
- Monitored any unpaid invoices and over due balances.
- Collected payments over the phone.
- Maintained up-to-date records of client information, ensuring accurate scheduling and contact details.
- Implemented a new online booking system that increased accessibility for clients seeking to schedule appointments remotely.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Called customers and rescheduled appointments for techs.
- Assisted coworkers with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Maintained a close professional relationship with all co-workers and Techs.
Front End Team Lead/Accounting
Walmart
09.2003 - 05.2021
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Perform routine accounting processes on computer software.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Collaborated with team members to meet monthly performance targets, contributing to the stores success.
- Managed banking reconciliations and monthly balance sheet statements.
- Developed and implemented various procedures to improve accounting process.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Managed journal entries, collection efforts, reconciliations, and cash audits.
- Collaborated with other departments to achieve accurate and prompt financial reporting.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Developed and maintained system of internal controls to prevent fraud and abuse.
- Conducted internal audits to verify accuracy and compliance with applicable standards.
Education
High School Diploma -
Hutto High School
Hutto, TX05.2003
Skills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash handling and management
- Written and verbal communication
- Proficient in Service Titan and Fieldedge
Timeline
Appointment Coordinator
Koala Cooling and Plumbing
05.2022 - 08.2023
Cashier
Rudy's "Country Store" and Bar-B-Q
12.2014 - Current
Front End Team Lead/Accounting
Walmart
09.2003 - 05.2021
High School Diploma -
Hutto High School