Linda Sandoval
Clearwater,FL
Summary
Adept at navigating high-stress customer service scenarios, I enhanced loyalty and retention at Intouchcx through empathetic conflict resolution and superior problem-solving abilities. My background includes key holder experience and proficiency in office equipment, underscoring my ability to create and maintain schedules to optimize services provided. I'm a team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Intouchcx
11.2014 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Leader
Cumberland Farms
03.2008 - 03.2014
- Took cash and credit card payments.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Balanced cash registers and prepaid bank deposits.
- Troubleshoot equipment problems and submit work requests as needed.
- Submitted store orders to ensure store was properly stocked and checked in deliveries.
Key Holder
Uniform City
01.2010 - 10.2012
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Office Assistant
Supreme Auto Care
09.2006 - 02.2010
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Effectively maintained a smooth running schedule for the mechanics
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and customer concerns.
- Expedited document processing with accurate data entry and timely filing.
- Efficiently prepared estimates and final invoices for customers.
- Maintained inventory and submitted orders of supplies promptly before materials were depleted.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Created parts orders and followed up on delivery times to ensure mechanics were never waiting.
Personnel Assistant
Ocean Gold
02.2001 - 08.2006
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Assisted with on-boarding process of new hires.
- Answered and redirected incoming phone calls for office.
- Assisted other departments as needed.
Receptionist
Wenatchee Valley Clinic
06.1994 - 06.1999
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct nurses as needed.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
Education
No Degree - Legal Secretary
Trend Business College
East Wenatchee06.1990
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Conflict Resolution
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Follow-up skills
- Paperwork Processing
- Appointment Scheduling
- Administrative Support
- Data Collection
- Clerical Support
- Filing
- Multi-line phone talent
- Office equipment proficiency
- Key holder experience
Timeline
Customer Service Representative
Intouchcx
11.2014 - Current
Key Holder
Uniform City
01.2010 - 10.2012
Customer Service Leader
Cumberland Farms
03.2008 - 03.2014
Office Assistant
Supreme Auto Care
09.2006 - 02.2010
Personnel Assistant
Ocean Gold
02.2001 - 08.2006
Receptionist
Wenatchee Valley Clinic
06.1994 - 06.1999
No Degree - Legal Secretary
Trend Business College