Linda Sariyavong

• Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Handled high volume of incoming calls, providing exceptional customer service to patients and families.
• Explained various admission forms and policies, acquiring signatures for consent.
• Assisted with scheduling appointments, pre-registration activities, verifying demographics and insurance information.
• Collaborated with clinical and administrative staff to meet patient needs.
• Ensured all required forms were completed accurately prior to patient visit.

Provided exceptional customer service through effective telephone communication and follow-ups.

• Scheduled appointments for customers in person or by telephone.
• Answered telephones and directed calls to appropriate staff members.
• Balanced customer schedules, employee availability and maximum load levels while scheduling appointments.
• Obtained names and telephone numbers of potential customers from various sources, entering information into job-related software and word processing systems.
• Qualified customers' interest levels by building trust through conversation and utilizing provided scripts.
• Distributed to team members to support open communication and quality customer service.

Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

• Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
• Interpreted and communicated work procedures and company policies to staff.
• Managed, scheduled and coordinated office functions and activities for employees.
• Administered payroll and maintained proper documentation of employee personnel.
• Implemented and maintained company protocols to facilitate smooth daily activities.
• Elevated customer satisfaction ratings by promptly resolving client and case issues.
• Hired talented, trainable team members and drove new business strategies to grow revenues.

Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

• Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
• Built loyal patient following and retained return patients by providing empathetic and caring service.
• Documented patient records with procedures performed and added notes taken to charts.
• Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

• Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
• Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
• Observed patient for unusual reactions or events to take appropriate action under established guidelines.
• Processed client payments and collected appropriate billing information.
• Trained and supervised phlebotomists and lab assistants.
• Developed, standardized or modified tests used in analysis of specimens or medical laboratory experiments.