Linda Scano
Toms River,NJ
Summary
Responsible, bright, self-motivated team player seeking full time position that will utilize my strong technical and organizational background. Active listener with the ability to make complex concepts easily understood.
Excellent communication, analytical and interpersonal skills. Looking for an opportunity to learn and grow, advance my knowledge and utilize my diverse skill set. Seeking a fast paced environment that is challenging and dynamic.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Success Manager
Spatial Data Logic
01.2021 - Current
- Successfully managed over 80 clients with creating strong relationships with key customers, resulting in increased customer loyalty.
- Participated with onboarding process to foster successful adoption and usage.
- Collaborated with sales team to ensure seamless handoffs resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
Implementation Specialist
Public Consulting Group
09.2018 - 05.2020
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Managed client relationships throughout the implementation process, maintaining open lines of communication to address concerns and gather feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Product Support Analyst / QA
Jungle Lasers, LLC
07.2017 - 07.2018
- Company Overview: SaaS Municipal Software Provider
- Support Desk Analyst
- QA Testing - Review and test all products prior to Customer Release
- Training New Customers and create User Guide Materials
- Remote Support via join.me and phone
- Project Management for New Applications
- SaaS Municipal Software Provider
Software Support Representative
Realtime Information Technology
03.2015 - 07.2017
- Company Overview: SaaS Educational Software Provider
- Responsible for answering for answering support request in a courteous and timely manner
- Maintain Record of Support and Resolutions
- QA and testing new functions and support resolution
- Remote Support via LogMeIn, FastSupport
- Implementing New Module Requests - Customizing, Training, Data Conversion
- SaaS Educational Software Provider
Genius, Operations Specialist
Apple Inc.
10.2010 - 03.2015
- Company Overview: Freehold Raceway Mall
- Responsible for educating customers on all Apple products and suggesting the solution that best fits their need
- Facilitating workshops on all Apple products including iCloud, iPhone, iMac, iOS and Mac operating systems
- Responsible for learning new products as they are launched and completing training on each new product
- Performs all duties of the technician role such as repairing all laptops and desktops, iPhone/iPod's/iPad's, customer relationships and software troubleshooting
- Performs training sessions as needed in various Apple related topics
- Freehold Raceway Mall
Education
Bachelor of Science - Economics
City University of New York
New York, NYAssociate of Science - Animal Science
Blue Ridge Community College
Shenandoah, VirginaSkills
- Customer account management
- Customer relationship building
- Customer retention
- CRM software
- Revenue growth
- Inter-department collaboration
- Excellent communication
Qualifications Summary
- Software Training and Support
- Facilitate Training for all Software system
- Experience Client Retention and Engagement Specialist
- Certified Mac Hardware and A+ CompTIA Repair Technician.
- Date Integration - Resolve client concerns with nightly imports/exports
Certification
- CompTIA A+ Certification
- MAC Hardware Repair Certification
Timeline
Customer Success Manager
Spatial Data Logic
01.2021 - Current
Implementation Specialist
Public Consulting Group
09.2018 - 05.2020
Product Support Analyst / QA
Jungle Lasers, LLC
07.2017 - 07.2018
Software Support Representative
Realtime Information Technology
03.2015 - 07.2017
Genius, Operations Specialist
Apple Inc.
10.2010 - 03.2015
Bachelor of Science - Economics
City University of New York
Associate of Science - Animal Science
Blue Ridge Community College
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