LINDA R. SCHAEFFER
St. Ann,Missouri
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
38
38
years of professional experience
Work History
Human Resource Generalist
City Of University City
08.2022 - Current
- Developed strategies to increase employee satisfaction and reduce turnover.
- Created recruitment strategies to find best candidates for each opening.
- Led special training courses such as diversity in the workplace, sexual harassment and active shooter.
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Contributed to annual performance appraisals by working with supervisors to achieve consistency and compliance with established procedures.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Implemented and supervised orientation procedures for new hires.
- Provided guidance to managers and employees on talent management, payroll, FMLA, and benefits.
- Facilitated criminal background check process for new hires.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Secretary to the City Manager
City Of University City
10.2018 - 12.2022
- Fostered climate of collaboration between general public, city manager and members of city council through open communications.
- Researched issues, wrote reports and presented findings to city manager.
- Maintained department productivity and standards through proactive management of teams and policies.
- Represented city and interests with community organizations, government agencies and general public.
- Pursued learning opportunities and maintained current understanding of trends and technological advances in municipal management.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided exceptional customer service.
- Interacted well with team members and customers to build connections and nurture relationships.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class service.
Realtor
Berkshire Hathaway Home Services Select Properties
12.2017 - 10.2018
- Coordinate appointments to show homes to prospective buyers, contact property owners and advertise services tosolicit property sales listings, advise clients on market conditions, prices, mortgages, legal requirements andrelated matters
- Use skills to work in a fast paced, competitive environment.
- Advised and informed prospective clients on current market activities and conditions.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Business Office Manager
Fontbonne University
02.2013 - 05.2018
- Coordinated office schedules, monitored inventory, provided assistance to students and families regarding billing and payment plans, processed adjustments to student accounts, handled client/vendor relations.
- Maximized cash flow through optimal billing and collection processes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Utilized company's accounting systems to review reports and prepare assessments.
Assistant Business Office Manager
Fontbonne University
02.2008 - 02.2013
- Processed third party billing and payment for invoices, coordinated office schedules, provided assistance to students including telephone and e-mail messages, generated monthly billing and processed adjustments to student accounts.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Office Manager
Plaisance Chiropractic
02.2003 - 12.2007
- Scheduled appointments, processed payments, filed insurance claims, paid bills, kept inventory stocked, createdand organized files for each patient.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Legal Secretary
The May Department Stores Company
02.1986 - 03.1993
- Typed legal documents, organized files, scheduled travel arrangements and appointments, answered phones and assisted clients as needed.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Diligently edited legal correspondence for grammar and spelling.
Education
Certified Graduate of Ten-Month Program -
Hickey School of Business
Bachelor of Organizational Studies - undefined
Fontbonne University
Skills
- Customer Care
- Administrative Management
- Office Supplies and Inventory
- Vendor Partnerships
- Workload Prioritization
- Client Satisfaction
- Payroll Operations
- Office Management Software
- Accounts Payable and Accounts Receivable
- Records Management
- Active Listening
Additional Information
Employee of the Year 2022
Demonstrating exceptional work, contributions, behavior, teamwork and success.
Timeline
Human Resource Generalist
City Of University City
08.2022 - Current
Secretary to the City Manager
City Of University City
10.2018 - 12.2022
Realtor
Berkshire Hathaway Home Services Select Properties
12.2017 - 10.2018
Business Office Manager
Fontbonne University
02.2013 - 05.2018
Assistant Business Office Manager
Fontbonne University
02.2008 - 02.2013
Office Manager
Plaisance Chiropractic
02.2003 - 12.2007
Legal Secretary
The May Department Stores Company
02.1986 - 03.1993
Certified Graduate of Ten-Month Program -
Hickey School of Business
Bachelor of Organizational Studies - undefined
Fontbonne University
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