Linda Schmidt
Janesville,WI
Summary
Dynamic healthcare professional with extensive experience in patient care coordination and administrative support, particularly at DaVita and Lake County Dialysis. Notable achievements include improving office efficiency through effective scheduling and prioritization, alongside a strong proficiency in EMR software and HIPAA compliance. A compassionate approach to customer engagement has significantly enhanced patient satisfaction and operational productivity. Proven ability to streamline appointment processes, reducing waiting times while maintaining the confidentiality of patient information.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dr. Bowers, MD Podiatry
Spring Grove, IL
01.2023 - 06.2023
- Managed patient check-in and check-out processes.
- Developed charts for data analysis.
- Performed insurance verification.
- Directed patients to examination rooms.
- Maintain cleanliness and hygiene of rooms post-visits.
- Handled collection of co-pays and payments efficiently.
- Provided support to doctors on request.
- Protected patients by observing strict HIPAA guidelines.
- Called patients to confirm scheduled appointments and obtain additional details.
- Straightened up waiting room to maintain neat and organized space.
- Communicated with patients with compassion while keeping medical information private.
Full Time Childcare
Janus Family
Grayslake, IL
10.2014 - 06.2023
- For toddlers
- Created a nurturing atmosphere to promote learning and play.
- Regulated children's schedules to balance rest, learning and play.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Sparked creativity and imagination by teaching children new ideas each day.
- Administered medication according to parental instructions.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Transported the children safely to appointments, social engagements or recreational activities.
Full Time Care Taker
Family
Chicago, IL
09.2009 - 07.2012
- Participated in family rotation to provide full-time care for mother.
- Provided full support in everyday tasks.
- Consistently journeyed from Indiana to Illinois twice a month.
Medical Office Assistant
Dr. Antonia Chua Lee, MD
Libertyville, IL
01.2006 - 07.2007
- Coordinated and scheduled tests, procedures, and hospital admissions.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Assisted with referrals and prepared medical records for patients.
- Ordered and maintained supply inventory for medical office.
- Communicated with patients with compassion while keeping medical information private.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed medical records using an electronic health record system.
- Collected payments from patients for services rendered.
- Registered patients and scheduled appointments.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Arranged hospital admissions for patients as required.
- Scheduled and confirmed patient appointments and consultations.
Medical Office Assistant
Northwest Family Practice, Condell Medical Building
Grayslake, IL
05.2004 - 11.2005
- Scheduled appointments, electronic scanning and filing of charts, collected co-pays, called and faxed prescriptions, scheduled test and procedures, verified insurance, arranged hospital admits, assisted physician when needed
- Maintained smooth flow of examinations to keep appointments on schedule.
- Assisted with referrals and prepared medical records for patients.
- Ordered and maintained supply inventory for medical office.
- Assisted physicians with finalizing reports, speeches or presentations.
- Communicated with patients with compassion while keeping medical information private.
- Maintained confidentiality of records relating to clients' treatment
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Managed medical records using an electronic health record system.
- Collected payments from patients for services rendered.
- Registered patients and scheduled appointments.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Prepared patient charts prior to each appointment.
Administrative Assistant
DaVita, Lake County Dialysis
Libertyville, IL
11.1994 - 03.2004
- Organized chemistry draws, tests, and procedures for patients while coordinating with physicians, nurses, technicians, and social workers.
- Handled accounts receivable and payable duties.
- Developed and maintained filing systems for confidential documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Answered questions from customers regarding products and services offered by the company.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Managed database systems containing customer contact information.
Education
Some College (No Degree) -
John F Kennedy College
Wahoo, NEHigh School Diploma -
Madonna High School
Chicago, ILSkills
- Prioritization and Scheduling
- Healthcare Administrative Experience
- Customer Engagement
- Experience in Dialysis Procedures
- Toddler Care
- Childcare
- Health Information Management
- Experience with EMR Software
- Insurance Eligibility Verification
- Vital Signs
- Quality Patient Care
- Patient Appointment Coordination
- Front Desk
- Typing
- Healthcare Reception Specialist
- Skilled in Software Navigation
- Medical Billing
- Office administration
- Medical office procedures
- HIPAA compliance
- Front desk operations
- Payment collection
- Referral verification
- Medical records management
- Inventory oversight
- Petty cash management
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer Focus & Orientation, 02/01/20, Highly Proficient
- Electronic Medical Records: Best Practices, 06/01/20, Proficient
- Verbal Communication, 06/01/20, Proficient
- First Aid, 06/01/20, Proficient
- Basic Computer Skills: PC, 07/01/20, Completed
- Work Style: Conscientiousness, 07/01/20, Highly Proficient
- Medical Receptionist Skills, 07/01/20, Expert
- Customer Service, 07/01/20, Familiar
- Work Style: Reliability, 07/01/20, Familiar
- Work Motivation, 07/01/20, Familiar
- Scheduling, 07/01/20, Familiar
- Administrative Support Professional Fit, 08/01/20, Completed
- Data Entry: Accuracy, 10/01/20, Proficient
References
References available upon request.
Timeline
Medical Receptionist
Dr. Bowers, MD Podiatry
01.2023 - 06.2023
Full Time Childcare
Janus Family
10.2014 - 06.2023
Full Time Care Taker
Family
09.2009 - 07.2012
Medical Office Assistant
Dr. Antonia Chua Lee, MD
01.2006 - 07.2007
Medical Office Assistant
Northwest Family Practice, Condell Medical Building
05.2004 - 11.2005
Administrative Assistant
DaVita, Lake County Dialysis
11.1994 - 03.2004
Driver's License
Some College (No Degree) -
John F Kennedy College
High School Diploma -
Madonna High School
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