Linda Servantes
Anton,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible, punctual and productive professional when working with little to no supervision. Accomplished professional with extensive experience in accurately transcribing medical dictations. Adept at quickly learning new software programs and technologies.
Overview
23
23
years of professional experience
Work History
Lead Transcription/Client Service Representative
Avero Diagnostics
11.2007 - Current
- Utilized templates and macros to streamline transcription processes.
- Transcribed and edited physician reports from dictation using GearPlayer4.
- Transcribed sensitive documents with complete confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Maintained security and privacy of records to protect patients and providers.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Demonstrated adaptability when faced with changes in workload or assignments, ensuring seamless transitions between projects.
- Served as a reliable resource for new team members, offering guidance on best practices in medical transcription processes.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Coordinated with IT department to address technical issues promptly, minimizing downtime and maintaining optimal workflow efficiency.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Responded proactively and positively to rapid change.
- Used headsets and transcribing software to take dictation of medical documents.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Completed transcription of gross and final diagnosis for medical reports.
- Trained new transcriptionists to improve skills in use of transcription equipment.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Managed incoming calls on multi-line phone system.
- Cross-trained and provided backup support for organizational leadership.
- Verified accuracy of transcribed material prior to finalization.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Scheduled specimen pick-ups.
- Processed and approved supply orders.
- Processed monthly QA reports.
- Prepared and submitted multiple state Cancer Registries.
- Received and forwarded incoming mail daily.
- Advised patients of normal pap results when appropriate.
- Reviewed and mailed patient pap letters.
- Recorded temperatures for cryostat machine and laboratory daily.
- Assisted and prepped laboratory for frozen section specimens (filled stains, cleaned cryostat machine after use).
- Faxed reports as needed.
- Monitored and processed breakroom supply orders.
- Prepared and reported Health Department positives.
- Prepared and forwarded returned materials (slides/blocks).
- Scanned reports.
- Processed report corrections.
- Accessed several systems such as Etel, Copia, Salesforce, LilyPad, BioTouch SpectraPath, Orchard, OnBase, and several National Program of Cancer Registries.
Medical Transcriptionist
Covenant Medical Center
11.2000 - 04.2003
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Utilized templates and macros to streamline transcription processes.
- Expertly transcribed medical reports for variety of physicians in hospital setting.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Recorded information using word processing, dictation and transcription software and equipment.
- Ensured consistent formatting across all documents, adhering to established templates and style guides for report presentation.
- Demonstrated adaptability when faced with changes in workload or assignments, ensuring seamless transitions between projects.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Transcribed dictation for gross, diagnosis and consult letters.
- Faxed reports as needed.
- Answered incoming calls.
- Processed material requests for slides and blocks.
- Collected and processed slides for tumor board.
Education
No Degree - Medical Administrative Assistant Certification
International Business College - Lubbock
Lubbock, TX11.2000
High School Diploma -
Anton High School
100 E. Ellwood Blvd., Anton, TX 7931305.1990
Skills
- Excellent Communication, Accuracy and Attention
- Deadline Adherence and Task Delegation Abilities
- Strong Listening and Decision Making Abilities
- Adaptability to Change
- Multitasking Capabilities
- Continuous Improvement Mindset
- Transcription and Fast Typing Speed
- HIPAA Requirements
- Medical Terminology
- Microsoft Word and Outlook
- Excel
- Bilingual
Timeline
Lead Transcription/Client Service Representative
Avero Diagnostics
11.2007 - Current
Medical Transcriptionist
Covenant Medical Center
11.2000 - 04.2003
No Degree - Medical Administrative Assistant Certification
International Business College - Lubbock
High School Diploma -
Anton High School
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