Linda Serwin-Marvin

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of Business Office personnel.
• Assisted with development and implementation of financial policies and procedures to streamline operations.
• Completed bi-weekly payroll for employees and forwarded to corporate office for processing.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Assisted in coordination of Credentialing of Physicians
• Established team priorities, maintained schedules and monitored performance.
• Developed and monitored employee recognition programs.
• Reviewed billing problems, researched issues, and resolved insurance and patient concerns.
• Conducted performance reviews and implemented improvement plans.

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions for two Allergy office locations with 4 Physicians and 1 Nurse Practitioner.
• Supervised team of 25 employees with respect to diversified responsibilities for administrative and clinical staff
• Responsible for Credentialing, Insurance Renewals and Licensing of all providers
• Developed office policies and procedures to improve efficiency.
• Processed payroll for 25 employees biweekly including bonuses, taxes, time off and healthcare benefits.
• Ensured compliance with OSHA and HIPAA regulations.
• Developed policies and procedures for effective practice management

• Managed daily office operations of large Hematology/Oncology Practice encompassing three locations equipped with Laboratory, In-House Pharmacy and Infusion Suite.
• Performed HR functions including recruitment, hiring and training of staff, as well as Benefit Administration for staff of 45
• Ensured licensing requirements and credentialing were current for 6 Physicians and 2 Nurse Practitioners.
• Collaborated on development and implementation of procedures to satisfy Meaningful Use Measures and PQRS Objectives.
• Proficiency in Centricity and Onco EMR

Cross trained in multiple facets of the business office for fast paced ambulatory surgery center logging over 600 cases per month.

• Duties include but not limited to insurance verification, authorization, OR scheduling, medical collections, billing and accounts payable.
• Proficient in Advantx Scheduling Module, as well as Encircle Health.
• Printed and reviewed monthly patient aging report and solicited overdue payments.
• Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.
• Confidently and adeptly handled claim denials and/or appeals.
• Verified patients’ eligibility and claims status with insurance agencies.
• Compiled necessary documents for surgical billing packages.
• Determined prior authorizations for medication and outpatient procedures.
• Identified and resolved patient billing and payment issues.

• Responsible for the scheduling and coordination of inpatient and outpatient procedures for three orthopedic surgeons.
• Duties included but not limited to insurance verification and authorization, medical coding, coordinating pre-operative and post-operative testing and rehabilitative patient care.
• Acted as liaison between referring physicians and surgeons for the communication of clinical data and determination of operative scheduling.
• Proficient in E-Clinical works.

• Provided daily management of a three physician urology practice.
• Trained to effectively cover and manage all front end procedures including appointment scheduling, insurance verification and pre-certification.
• Coordinated radiology and outpatient procedures, as well as in house billing.
• Pre-certified medical and radiology procedures and surgeries.
• Proficient in Meridian EMR and Medics Elite.

• Direct management of staff and daily office procedures for three Podiatric physicians.
• Duties included marketing and practice networking, coordination of billing, staffing and scheduling, as well as patient care.
• Proficient in Perfect Care and Chartmaker Scheduling.

• Assisted in educating children ages 3-18 with Autism.
• Duties included teaching life skills, academics and social behavior.
• Gathered data and maintained program books for assessments.
• Received extensive training in Applied Behavior Analysis and Certification in Passive Restraint Training.