Linda Sharkey
Auburn,WA
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Orientation Supervisor- Ins. Claims Specialist
GEICO
Renton, WA
03.2022 - Current
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conducted weekly meetings with team members to discuss upcoming tasks.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Resolved customer complaints related to claims processing in a timely manner while ensuring customer satisfaction.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
Claims Examiner - Litigation
GEICO
Renton, WA
04.2019 - 03.2022
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Reviewed medical records and documents to determine coverage eligibility of claims for insurance benefits.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Performed data entry into the computer system to record information regarding claim status.
- Interpreted policy language contained within contracts between insurance company and policyholders.
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Handled and processed variety of claims, including liability, personal injury and third party bodily injury.
- Reviewed and verified liability with reviews of police reports, medical treatment records, medical bills, physical property damage and other records to determine extent of liability.
- Obtained necessary information to complete proper evaluation of injury claims.
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Paid and processed claims within designated authority level.
- Completed required investigations on referred files within established timeframes.
- Investigated questionable claims to determine payment authorization.
- Conducted daily reviews on claim files and verified sending of status letters to policyholders.
- Communicated with legal counsel on claims involving litigation.
- Consulted with accountants, engineers, lawyers and physicians when needed.
- Gathered and documented evidence to support court proceedings.
- Discussed current cases and issues in claim committee meetings.
- Attended mediations, settlement conferences and court hearings as required.
- Presented evidence to counsel for trials involving bodily injury claims.
Bodily Injury Claims Adjuster
GEICO
Fredericksburg, VA
01.2017 - 05.2019
- Evaluated and processed bodily injury claims according to company guidelines.
- Assessed medical records and other relevant documents to determine the extent of injuries sustained.
- Investigated liability issues related to bodily injury claims.
- Interacted with claimants, witnesses, attorneys and other parties involved in the claim process.
- Negotiated settlements with claimants or their representatives in accordance with state laws and insurance policies.
Education
Some College (No Degree) - Business Administration
Green River Community College
Auburn, WASome College (No Degree) - Biology
University of Pan American
Edinburg, TXSkills
- Data Analytics
- Staff Management
- Negotiation
- Complex Problem-Solving
- Policy Enforcement
- Employee Motivation
- Process Monitoring and Improvement
- Goal-Oriented
- Training and mentoring
References
References available upon request.
Timeline
Orientation Supervisor- Ins. Claims Specialist
GEICO
03.2022 - Current
Claims Examiner - Litigation
GEICO
04.2019 - 03.2022
Bodily Injury Claims Adjuster
GEICO
01.2017 - 05.2019
Some College (No Degree) - Business Administration
Green River Community College
Some College (No Degree) - Biology
University of Pan American