Linda Shepherd
Hobbs,NM
Summary
Highly motivated and experienced professional seeking a new opportunity to leverage my data management and strong organizational skills. After a period of personal focus, including my time as a homemaker and homeschooling educator for my 4 children, I am eager to re-enter the workforce. I am a dedicated individual with a strong desire to make a positive impact. I am confident I can be a great asset to your company.
Overview
14
14
years of professional experience
Work History
Cashier Team Lead
TACO VILLA
05.2025 - Current
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Supervised daily cash handling and transaction processes, ensuring accuracy and compliance with company policies.
- Implemented process improvements that reduced wait times and increased customer satisfaction scores.
- Coordinated team meetings to communicate updates, share feedback, and promote a collaborative work environment.
- Monitored cash register operations, ensuring adherence to security protocols and minimizing discrepancies.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Health Information Management Clerk/ROI Specialist
Lea Regional Medical Center
02.2017 - 10.2018
- Improved patient data accuracy by thoroughly reviewing and validating medical records.
- Enhanced the efficiency of health information management processes.
- Collaborated closely with physicians and nursing staff to improve the quality of patient records documentation.
- Implemented new coding and billing procedures that helped alleviate the number of denied claims from insurance carriers.
- Retrieved medical data for physicians and patients.
- Upheld HIPAA regulations and standards for protecting patient information.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Secured confidential patient information from unauthorized access.
- Processed and managed medical documentation in compliance with HIPAA regulations.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Implemented process improvements to enhance efficiency in record-keeping operations.
- Collaborated with clinical staff to ensure proper documentation practices, resulting in improved overall record keeping.
- Managed release-of-information requests, safeguarding patient privacy while providing necessary data to authorized individuals.
Special Education Paraprofessional
Heizer Middle School
08.2013 - 12.2013
- Supported individualized education programs by assisting students with daily tasks and learning objectives
- Collaborated with teachers to implement behavior management strategies, fostering a positive learning environment
- Assisted in adapting instructional materials to meet diverse learning needs and abilities of students
- Monitored student progress, providing feedback to educators on academic performance and social skills development
- Facilitated communication between students, teachers, and families to ensure consistent support and understanding
- Participated in training sessions to enhance knowledge of special education practices and support techniques
- Implemented classroom activities that promoted engagement and participation among students with disabilities
Teacher's Assistant
Coffield Early Head Start
12.2011 - 05.2013
- Assisted in classroom management to maintain a positive learning environment.
- Supported teachers with lesson preparation and instructional materials organization.
- Facilitated small group activities to enhance student engagement and understanding.
- Communicated effectively with students, fostering relationships that encouraged academic growth.
- Monitored student progress, providing feedback to teachers on individual needs and challenges.
- Collaborated with educators to implement individualized education plans (IEPs) for students with special needs.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
Education
Certificate Billing And Coding - Medical Coding And Billing
U.S. Career Institute
Fort Collins, CO02-2024
High School Diploma -
Hobbs High School
Hobbs, NM05-2006
Skills
- Medical Coding expertise
- Medical Billing expertise
- Knowledge of ICD-10/CPT codes
- Knowledge of the EMR software
- Strong attention to detail
- HIPAA regulations
- Effective communication
- Computer software proficiency
- Decision-making
- Data entry
- Patient confidentiality maintenance
- Healthcare compliance
- Cash handling
- Customer service
- Transaction processing
- Team coordination
- Problem resolution
- Time management
- Data accuracy validation
- Quality assessment
- Record keeping
- Patient privacy protection
- Classroom management support
- Special education techniques
- Team leadership
- Positive attitude
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
TACO VILLA
05.2025 - Current
Health Information Management Clerk/ROI Specialist
Lea Regional Medical Center
02.2017 - 10.2018
Special Education Paraprofessional
Heizer Middle School
08.2013 - 12.2013
Teacher's Assistant
Coffield Early Head Start
12.2011 - 05.2013
Certificate Billing And Coding - Medical Coding And Billing
U.S. Career Institute
High School Diploma -
Hobbs High School