Linda Shivar
Tallahassee,FL
Summary
Dedicated customer service professional recognized for enhancing customer satisfaction and ensuring reliable service. Proficient in data entry and workflow improvement, consistently delivering positive shopping experiences.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Dollar Tree Stores
05.2022 - 05.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash register balances through diligent reconciliation practices.
- Enhanced store appearance by organizing merchandise displays and maintaining cleanliness.
- Collaborated with team members to improve workflow and enhance customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Receptionist
Manpower
06.2019 - 05.2022
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating timely information exchange and support.
- Maintained accurate records of incoming calls and correspondence, enhancing organizational efficiency.
- Developed and implemented office procedures, improving workflow and reducing processing time.
Receptionist
The Bean Team
09.2018 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
High School Diploma -
Bulkely High School
Hartford, CTSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Data entry proficiency
- Merchandise restocking
Accomplishments
- Achieved Toys For Tots through effectively helping with customer purchases.
Timeline
Customer Service Cashier
Dollar Tree Stores
05.2022 - 05.2025
Receptionist
Manpower
06.2019 - 05.2022
Receptionist
The Bean Team
09.2018 - 07.2019
High School Diploma -
Bulkely High School