Linda Shreve
Fairmont,WV
Summary
A Experienced management professional knowledgeable about day to day operations, team leadership and training. Dependable and punctual supervisor with top-notch abilities in customer service, Offering 22years of experience. Adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
21
21
years of professional experience
Work History
Front End Supervisor
Gabes, Gabriel Brothers
Fairmont, WV
07.2021 - Current
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Breakfast Manager
Wendys Fast Food
Fairmont, WV
10.2015 - 03.2021
- Approached guests and employees with personable and welcoming attitude to promote friendly environment.
- Assisted with training and development of food and beverage team.
- Serviced guests with food and beverage requirements.
- Worked with all management to meet departmental budgetary guidelines.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Supervised team a large team and helped to resolve issues arising during shifts.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Assistant Manager
Long John Silvers
Fairmont, West Virginia
10.1999 - 02.2014
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Devised processes to boost long-term business success and increase profit levels.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Evaluated current operational strategies and recommend improvements.
- Educated operations team on best practices, company policies and service excellence standards.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
Education
Associate of Applied Science - Medical Billing And Coding
Ross Medical Education Center
Flint, MI12.2021
High School Diploma -
Philip Barbour High School
Philippi, WV05.1999
Skills
- Flexible Work Schedule
- Handling Complaints and Inquiries
- Scheduling and Time-Tracking
- Opening and Closing Procedures
- Customer Service Process Improvement
- Analyzing Profitability
- Computer Proficiency
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Delegation and Supervision
- Maintaining Clean Work Areas
- Accurate Money Handling
- Front-End Support
- Merchandise Quality Assurance
- Staff Coaching and Training
- Shift Checklists
- Refunds Exchanges and Adjustments
- Effective Working Relationships
- Credit and Cash Transactions
- Customer Experience Enhancement
- Motivational Leadership
- Adaptable to Changing Demands
- POS Terminal Operations
- Problem Anticipation and Resolution
- Originality and Creativity
- Shelving
Timeline
Front End Supervisor
Gabes, Gabriel Brothers
07.2021 - Current
Breakfast Manager
Wendys Fast Food
10.2015 - 03.2021
Assistant Manager
Long John Silvers
10.1999 - 02.2014
Associate of Applied Science - Medical Billing And Coding
Ross Medical Education Center
High School Diploma -
Philip Barbour High School
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