Linda Siebert
Palmer,AK
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Eligibility Technician II
State Of Alaska
07.2018 - Current
- Established relationships with external partners such as social service agencies to facilitate seamless referrals between programs when appropriate.
- Provided ongoing support to clients throughout the eligibility review process, maintaining open lines of communication for updates and inquiries.
- Aided in the development of training materials and resources for new hires, ensuring a comprehensive understanding of eligibility processes and requirements.
- Conducted regular audits of case files to ensure compliance with program requirements and verify accuracy of benefit calculations.
- Improved eligibility determination accuracy by implementing efficient data verification processes.
- Enhanced customer satisfaction with timely and accurate eligibility assessments, providing clear communication of requirements and expectations.
- Promoted a customer-centric approach within the team, emphasizing empathy and understanding when assisting clients with complex eligibility challenges.
- Adhered to all established timelines for case processing, consistently meeting or exceeding performance targets set by management.
- Served as a subject matter expert in internal meetings regarding policy changes or procedural updates impacting client eligibility determinations.
- Supported agency efforts to minimize fraud risks by diligently verifying applicant identity and reviewing supporting documentation for authenticity.
- Maintained high levels of confidentiality while handling sensitive personal information, following strict protocols for data security and privacy.
- Addressed escalated client concerns professionally and efficiently, working to find solutions that maintained program integrity while meeting client needs.
- Streamlined application processing time for faster results, optimizing workflow management and prioritization strategies.
- Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
- Participated in professional development opportunities to stay current on changes in state and federal regulations affecting program administration.
- Collaborated with team members to resolve complex cases, utilizing expertise in regulations and policies to make informed decisions.
- Assisted applicants with navigating the online application process, offering guidance on required documentation and submission procedures.
- Developed comprehensive case files for each client, documenting all relevant information needed for eligibility determinations and audits.
- Contributed positively to a collaborative work environment by sharing knowledge, best practices, and insights into improving overall team performance.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Communicated with people from various cultures and backgrounds on application process.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Facilitated information and resource exchanges with external agencies to progress client applications.
- Devised and implemented strategies to streamline eligibility verification processes.
- Assisted clients with completion of applications and paperwork.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
Customer Service Representative
First National Bank Alaska
11.2007 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
GED -
Alaska Department of Education
Fairbanks, AK01.2002
Skills
- Medicare knowledge
- Policy Knowledge
- Medicaid knowledge
- Disability Awareness
- Social services knowledge
- Effective communication skills
- Documentation and paperwork
- Data Entry
- Interviewing
- Application Review
- Social Services
- Eligibility Determination
- Fraud investigation
Timeline
Eligibility Technician II
State Of Alaska
07.2018 - Current
Customer Service Representative
First National Bank Alaska
11.2007 - 07.2018
GED -
Alaska Department of Education
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