Linda Silva
Cambridge
Summary
Dynamic professional with a proven track record at Battenkill Valley Health Center, excelling in customer service and HIPAA compliance. Demonstrated leadership in enhancing patient satisfaction and streamlining front desk operations. Skilled in conflict resolution and office administration, significantly reducing no-show rates. Adept at fostering team collaboration and building positive relationships.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Battenkill Valley Health Center
06.2024 - Current
- Handled patient inquiries regarding services and billing, providing clear and accurate information.
- Assisted patients with registration processes, verifying personal information and insurance details.
- Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
- Operated scheduling software to coordinate patient appointments, optimizing daily workflow and minimizing wait times.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Shift Supervisor
Stewart’s Shops
10.2021 - 05.2024
- Established procedures for handling defective items to reduce waste.
- Developed training programs for new employees to enhance skills.
- Facilitated team discussions to address challenges and implement changes.
- Conducted regular inventory checks to maintain stock levels.
- Trained staff on customer service best practices for improved interactions.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
Education
Certification - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL06.2015
High School Diploma -
Garden Grove High School
Garden Grove, CA05.2010
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Medical terminology
- Office administration
- Conflict resolution
- Front desk supervision
- Problem-solving
- Team collaboration
- Relationship building
- Team leadership
- Friendly and outgoing
Timeline
Patient Service Representative
Battenkill Valley Health Center
06.2024 - Current
Shift Supervisor
Stewart’s Shops
10.2021 - 05.2024
Certification - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Garden Grove High School
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