Linda Silva
Phoenix,AZ
Summary
Dynamic District Manager with a proven track record at ACE Cash Express Inc., excelling in strategic planning and team development. Achieved significant revenue growth through effective training programs and operational improvements, while fostering a culture of accountability and collaboration. Skilled in data analytics and leadership, driving performance metrics to enhance customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
District Manager
PCA Portraits
District Manager
ACE Cash Express Inc.
08.2013 - Current
- Led district operations to ensure compliance with company policies and regulatory requirements.
- Developed and implemented training programs for store managers to enhance team performance and customer service.
- Monitored key performance metrics, identifying areas for improvement across multiple locations.
- Collaborated with cross-functional teams to streamline processes and improve operational efficiency in districts.
- Conducted regular audits of store operations, ensuring adherence to industry standards and best practices.
- Managed inventory control systems to optimize product availability and reduce shrinkage rates across the district.
- Fostered a culture of accountability by setting clear expectations and providing ongoing feedback to team members.
- Executed strategic initiatives that increased revenue growth while maintaining high levels of customer satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
High School Diploma -
Belen HS
Belen, NMSkills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Sales management
- Customer relations
- Staff development
- Team development
- Financial management
- Multi-unit management
- Action plans
- Decision-making
- Interpersonal communication
- Team building practices
- Employee scheduling
- Operations improvements
- Team leadership
- Staff management
- Conflict management
- Sales reporting
- Leadership development
- Market research
- Workforce development
- Budget management
- Policies and procedures
- Data analytics
- Staff recruiting
- Business planning
- Business development
- Business administration
- Staff supervision
- Business and operations analysis
- Revenue generation
- Operations oversight
- Operational oversight
- Report preparation
- Projections development
- Staffing oversight
- Policy enforcement
- Compliance monitoring
- Territory management
- Sales orientation
- Sales forecasts
- Client relationship building
- Marketing campaigns
- Performance oversight
- Productivity improvements
- Project planning
- Budget preparation
- Financial oversight
- Budget administration
- Profitability optimization
- Project management
- Information analysis
- Guidelines development
- Team building
- District expansion
- Budgeting skills
- District growth management
- Operational improvement
- Tactical business planning
- Time management
- Performance evaluations
- Relationship building
- Lead generation
- Change management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Active listening
Accomplishments
Top 10 Ranking DM
Key principals Winner
Languages
Spanish
Professional Working
Timeline
District Manager
ACE Cash Express Inc.
08.2013 - Current
District Manager
PCA Portraits
High School Diploma -
Belen HS