Linda Small
Willowboro,NJ
Summary
Certified Front Desk Representative (CFDR) with extensive experience in hospitality, guest services, and night audit operations. I am skilled in hotel property management systems, financial reconciliation, and customer service. Recognized for training new hires and ensuring smooth hotel operations during overnight shifts. Seeking to leverage expertise in a front desk or night auditor role at a reputable hotel. Transitioning from a 42-year career as a buyer at Burlington Stores, bringing strong attention to detail, leadership skills, and customer service expertise.
Overview
43
43
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Night Auditor & Front Desk Associate
Courtyard by Marriott
10.2023 - Current
- Managed front desk operations, including check-ins, check-outs, and guest inquiries.
- Performed nightly audits, reconciled financial transactions, and generated reports.
- Trained and mentored new hires, ensuring they adapt quickly to hotel procedures.
- Maintained high guest satisfaction scores by providing exceptional customer service.
- Night Auditor & Training Manager Part-time
Buyer
Burlington Stores, Inc.
08.1982 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Ensured timely delivery of products by closely monitoring vendor performance and addressing any issues promptly.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.
- Achieved cost savings, negotiating bulk purchase agreements with key suppliers.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Developed and improved account relationships.
- Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
- Oversaw purchasing process from initiating requests to finalizing contracts to deliver smooth transaction.
Education
Associate of Science - Business Administration
Kingsborough Community College
Brooklyn, NY05-1985
Bachelor of Science - Business Administration
Brooklyn College
Brooklyn, NY 09.1987 - 05.1990
Skills
- Hotel Property Management Systems (PMS)
- Night Audit & Financial Reconciliation
- Guest Relations & Customer Service
- Team Training & Mentorship
- Conflict Resolution
Certification
Certified Front Desk Representative (CFDR) – American Hotel & Lodging Educational Institute (AHLEI), [Year]
Timeline
Night Auditor & Front Desk Associate
Courtyard by Marriott
10.2023 - Current
Bachelor of Science - Business Administration
Brooklyn College
09.1987 - 05.1990
Buyer
Burlington Stores, Inc.
08.1982 - Current
Associate of Science - Business Administration
Kingsborough Community College
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