Linda Smarth
Port Murray,NJ
Summary
Highly dedicated, hardworking self-starter with 20 years of experience in the medical communication and publications industry. Exceptional grasp of industry policies and procedures, demonstrating the highest regard for customer relationships. Proficient in multitasking, team leadership, communication, and organizational skills. Known for creative and persistent problem-solving, thinking out-of-the-box for solutions. Thrives under pressure, effectively managing a heavy workload while maintaining quality and accuracy. A true team player committed to achieving collective success.
Overview
35
35
years of professional experience
Work History
Senior Business Process Lead
OPEN Health
05.2023 - 06.2024
- Responsible for all communications and training related to implementation of 2 newly purchased software applications to bring 3 waves of staff (2,000+ employees) live to systems
- Coordinated initial testing, focus groups
- Self-taught “how-to” of workings with new systems; developed innovative transition methodology for multiple entities to ease transition
- Overall Project Management
- Part of Core Management Team; with 4 direct reports
- Development of training materials from ground up
- Soley led all project related training sessions on multiple topics within new software
- Managed Virtual Office for all 3 waves to assist with addressing queries and difficulties with systems
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives
- Continual and constant communication to ensure staff was prepared for all new changes and actions.
- Mentored and guided employees to foster proper completion of assigned duties
VP, Client Services/Dean of Project Management University (Hybrid Role)
OPEN Health
05.2022 - 12.2022
- VP, Client Services
- Ensured growth and ongoing operational success of company's business initiatives; managed $4 million
- Led collaborative efforts with teams to nurture and close organic growth within active client roster
- Accurate forecasting ensuring alignment with scope, profitability, and resourcing
- Played instrumental role in winning major new business pitches through persuasive presentations and thorough research on prospective clients needs
- Maintained highest standard of excellence with all clients, many returned when moved to a new company/role
- Collaborated with peers to truly drive integrated thinking and communication solutions
- Worked with direct reports to ensure flawless execution across varied projects
- Dean of Project Management University
- Entire development of semester-based training program for project coordinator and manager level
- Assessment of company materials and SOPs to organize and grow all training materials
- Scheduled and facilitated engaging classes, identifying areas of improvement and opportunities for learner and current curriculum
- Consulted with teams in need of process review and structure; in particular, teams struggling with client challenges
- Conducted surveys to gauge effectiveness of training program, tracking of metrics
- Led management of client services summer internship program to include training of mentors.
Senior Account Director
Peloton Advantage/OPEN Health
01.2019 - 05.2022
- Primary Medical Affairs client contact, supporting goals and objectives of the organization
- Lead on all projects related to strategy, planning, and process; to include publication planning on large volume accounts valued at $2 million
- Assessed project risks and identify solutions to enhance efficiency, maintain productivity, quality and achieve client goals
- Ensured adherence to guidelines for all journal and congress activity
- High financial acumen with regards to forecasting and budget management
- Scheduled, attended, and led meetings related to project start, status tracking, and post-con for key learnings
- Consulted with cross-functional teams to allocate resources, timeline adherence, track milestones, and traffic project components
- Developed and implement internal processes for pharmaceutical accounts in jeopardy with enormous success
- Managed and mentor four direct reports including career development plans, identifying strengths, performance reviews, and onboarding of job-specific training
- Member of Operations Committee, internal training task force, and as mentor to junior staff project managers and coordinators
Account Director
Peloton Advantage
01.2017 - 01.2019
- Primary client contact
- Responsible for 4 large accounts, managing day-to-day oversight of all projects
- Developed and execute strategic publication plans and tactics
- Managed cross-functional teams and successfully fostering strong relationships
- Maintained and manage accurate forecasting and invoicing
- Consistent and active mentor to junior staff, guiding growth, and development
- Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout account lifecycle
- Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches
- Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as reliable account partner
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support
Project Manager/Account Manager
Peloton Advantage
01.2009 - 01.2017
- Liaised with pharmaceutical companies and key opinion leaders to produce abstracts, posters/oral presentations, manuscripts, and review articles
- Managed ~$1.5 million in business as main client contact
- Developed and implemented strategy to achieve clients' goals and objectives
- Served as sole contact for all medical education business
- Managed accurate forecasting and client invoicing
- Directed entire process for advisory board meetings and symposia
- Prepared contracts to ensure full compliance and optimization of revenues
- Maintained positive relationships with external vendors/suppliers to ensure their total commitment and responsiveness to clients' needs
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
- Planned, designed, and scheduled phases for large projects
Program Manager
Cardinal Health/Advogent
10.2002 - 11.2008
- Maintained all collateral materials for >30 medical advisory boards
- Conducted implementation and execution of 25 educational slide decks
- Facilitated 2-year speaker tour involving 18 key opinion leaders
- Recruited faculty presenters, scheduled, and monitored 200+ teleconferences
- Managed registration for 400+ person faculty development programs; attended programs in the capacity of meeting planner
- Trained on and achieve proficiency in complex electronic submissions procedures for medical/legal/regulatory review for major pharmaceutical company
- Established strong relationships with key stakeholders, ensuring support for program initiatives
Area Director, Transient Sales
Interstate Hotels Corporation
02.1995 - 02.1996
- Managed inventory for 760 rooms (2 locations)
- Established annual, 90-day, and weekly forecasting for two major hotels
- Negotiated transient rates; made sales calls to clients
- Increased revenue growth with implementation of innovative marketing strategies and sales techniques
- Maintained accuracy of internal database
- Participated in 2-day “Manager on Duty” program
Director, Transient Sales
Interstate Hotels Corporation/Hilton Hotels
01.1989 - 02.1995
- Conducted weekly revenue-maximization meetings involving general managers and staff for 500-room hotel
- Managed interviewing, training, and scheduling of transient sales staff
- Coordinated conventions and other large groups with meeting planners
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
Education
AA, Hotel and Restaurant Management -
Bergen College
Paramus NJSkills
- Relationship Building
- Operational Excellence
- Innovation and Creativity
- Problem-Solving
- Time Management
- Multitasking
- Reliability
- Self Motivation
- Organizational Skills
- Process improvement expertise
Timeline
Senior Business Process Lead
OPEN Health
05.2023 - 06.2024
VP, Client Services/Dean of Project Management University (Hybrid Role)
OPEN Health
05.2022 - 12.2022
Senior Account Director
Peloton Advantage/OPEN Health
01.2019 - 05.2022
Account Director
Peloton Advantage
01.2017 - 01.2019
Project Manager/Account Manager
Peloton Advantage
01.2009 - 01.2017
Program Manager
Cardinal Health/Advogent
10.2002 - 11.2008
Area Director, Transient Sales
Interstate Hotels Corporation
02.1995 - 02.1996
Director, Transient Sales
Interstate Hotels Corporation/Hilton Hotels
01.1989 - 02.1995
AA, Hotel and Restaurant Management -
Bergen College
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