Linda Smith
Charlotte,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
Crystal Run Health Care
11.2016 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Scheduled and canceled patient appointments, uploaded insurance information, checked for no fault fault and worker's comp coverage.
Customer Service Representative
Verizon
03.1981 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responsible for daily inventory management, ensuring accurate maintenance of company assests.
Education
Bachelor of Arts - Business Administration
The College of Westchester
White Plains, NY05.2013
Associate of Arts - Business Administration
The College of Westchester
White Plains, NY02.2010
Skills
- Data Collection
- Appointment Scheduling
- Paperwork Processing
- Data Entry
Timeline
Customer Service Representative
Crystal Run Health Care
11.2016 - 12.2019
Customer Service Representative
Verizon
03.1981 - 07.2015
Bachelor of Arts - Business Administration
The College of Westchester
Associate of Arts - Business Administration
The College of Westchester
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