Linda Smithson
Foley,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
General Bookkeeper
Hip Valley Construction
01.2016 - 04.2023
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Established QuickBooks accounting system to reflect accurate financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Identified accounting errors when cross-referencing documents and database information.
Customer Service Representative Specialist
Thomasville Neighborhood Service Center
01.2012 - 12.2015
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Front Office Medical Assistant
Cairo Health Department
01.2011 - 01.2012
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
- Assessed calls and inquiries to prioritize services based on medical emergencies.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Posted payments and charges to patient accounts and participated in billing processes.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Legal Assistant
Lagerlof Senecal Drescher & Swift
05.1998 - 12.2010
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Created spreadsheets to track client progress and document billable hours.
- Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
Education
High School Diploma -
Foothill High School
Bakersfield, CAAccounting Certification - Accounting And Business Management
Simi Valley Adult School And Career Institute
Simi Valley, CASkills
- Income Statements
- Payroll Administration
- Account and Ledger Reconciliations
- Advanced Computer Skills
- Financial Records and Processing
- Accounts Payable and Accounts Receivable
- Customer Satisfaction
- Word Processing
- Prepare Paychecks
- Correspondence Writing
- MS Office Expertise
- Data Entry and 10-Key
- Profit and Loss Statements
Timeline
General Bookkeeper
Hip Valley Construction
01.2016 - 04.2023
Customer Service Representative Specialist
Thomasville Neighborhood Service Center
01.2012 - 12.2015
Front Office Medical Assistant
Cairo Health Department
01.2011 - 01.2012
Legal Assistant
Lagerlof Senecal Drescher & Swift
05.1998 - 12.2010
High School Diploma -
Foothill High School
Accounting Certification - Accounting And Business Management
Simi Valley Adult School And Career Institute
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