Linda Snell
Raymore,MO
Summary
Knowledgeable Customer Service Representative with solid background in customer service roles and proven track record of resolving customer inquiries efficiently. Skilled in handling high-volume call environments and notching up positive customer feedback. Demonstrated strengths in active listening and problem-solving, consistently enhancing customer satisfaction. Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
CSR - Customer Service Representative
ModivCare Solutions LLC
10.2022 - 09.2024
- Managed approximately 100 or more incoming calls per day from members
- Consistently meeting or exceeding the departments average response time of 10 seconds on answering a call
Customer Service Representative (Remote)
TTEC WORK AT HOME
04.2020 - 12.2021
- Take calls from customers, answer questions about their account, send replacement debit cards, update account information, and take any complaints they might have
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Staples Customer Service Specialist
Moore Unlimited LLC
02.2017 - 12.2017
- Processed 50 - 80 orders with minimal errors
- Recommends associated up and cross - sells
- Recommends comparable products when requested items are unavailable
- Ability to empathize with and prioritize caller needs
- Resolves conflicts and set appropriate expectations with callers
Customer Service Representative
Breckenridge LLC
02.2015 - 09.2017
- Processed 30 - 50 orders with minimal errors
- Resolves conflicts and set appropriate expectations with callers
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Education
Certificate - Computer Applications
New Horizons Computer School
Overland Park, KS02.2010
High school diploma or GED -
Central City High School
Central City, KY05.1969
Skills
- Customer Support
- Quick Learner
- POS
- Sales
- Effective Time Management
- Supply Chain Purchasing
- Supply Chain Coordination
- Sourcing
- PeopleSoft
- Telecommunications Experience
- Client-Centered Approach
- Customer Complaint Resolution
- Effective Listening
- Effective Telephone Communication
Assessments
Customer focus & orientation, Proficient, 03/01/22, Responding to customer situations with sensitivity. Full results: Proficient. Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Personal Information
Authorized To Work: US
Timeline
CSR - Customer Service Representative
ModivCare Solutions LLC
10.2022 - 09.2024
Customer Service Representative (Remote)
TTEC WORK AT HOME
04.2020 - 12.2021
Staples Customer Service Specialist
Moore Unlimited LLC
02.2017 - 12.2017
Customer Service Representative
Breckenridge LLC
02.2015 - 09.2017
Certificate - Computer Applications
New Horizons Computer School
High school diploma or GED -
Central City High School
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