Linda Spoehr
Madison,WI
Summary
Former Accounting Manager and Team Leader with a strong aptitude for clear communication and problem resolution, eager to transition into a customer service career. Proven success in managing client needs and focused on providing outstanding support. Ready to leverage my proven expertise that compliment both my experience and skills.
Overview
32
32
years of professional experience
Work History
Collection Consultant
Quality Resource Group
Sun Prairie, WI
11.2024 - 03.2025
- After retiring from accounting in March 2024, I was asked by the Executive team to return in November as a consultant to reduce the over 90-day receivables. I was able to reduce the receivables considerably from November 2024- March 2025.
Accounting Manager/Office Manager
Quality Resource Group
Sun Prairie, WI
02.1993 - 03.2024
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers, co-workers and upper management.
- Responded to telephone inquiries and complaints while following standard operating procedures to resolve issues.
- Supervised accounts payable and accounts receivable teams for accuracy and completeness.
- Assisted with training and mentoring new team members.
- Reviewed collection reports determining number of outstanding balances and negotiated repayment plans with customers.
- Managed all aspects of the building maintenance that include but not limited to security, purchasing supplies and building repairs.
- Minor IT support - assisted our remote IT professionals.
- Collaborated with internal departments including accounting, sales, marketing, and legal to ensure compliance with company policies and procedures.
- Assisted human resources on employee-related issues, including performance management, disciplinary action, terminations, policy interpretation along with approving timecards and paid time off requests.
- Processed customer credit cards and posted to accounts accordingly.
- Reduced over 90-day receivables significantly in just a few months.
- Engaged with vendors to identify discrepancies and reduce payables.
- Collaborated with team to obtain sales and use tax documents from customers.
Education
Associate of Science - Accounting
MATC
Madison, WIundefined
Dale Carnegie Management Training
Skills
- Customer service experience with the ability to communicate clearly and professionally
- Ability to handle sensitive financial information with discretion and confidentiality
- Effective oral and written communication
- Strong organizational skills
- Problem Solving
- Comfortable work independently while also contributing as part of a team
- Strong attention to detail
- Credit Card reconciliation
- Effective Collections processes
- Training new team members
- Account Reconciliation
- Strong work ethic
- Computer skills
- 10 Key
- Prioritize and Multitask
- Listening
Timeline
Collection Consultant
Quality Resource Group
11.2024 - 03.2025
Accounting Manager/Office Manager
Quality Resource Group
02.1993 - 03.2024
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Dale Carnegie Management Training
Associate of Science - Accounting
MATC
Awards
I received Quality Resource Group’s top award given out to an employee. This award is given to the person with self-discipline, responsibility, work ethic, perseverance, loyalty, compassion, friendship, courage, honesty and faith. I was deeply honored to receive this coveted award.
Activities
I love to spend time with family and friends, traveling (especially cruising), being on the water with our pontoon boat and watching college basketball and professional football.