Linda Steffen

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Assisted development and implementation of new administrative procedures.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Developed strategies to streamline and improve office procedures.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
• Established administrative work procedures to track staff's daily tasks.
• Volunteered to help with special projects of varying degrees of complexity.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Liaised between clients and vendors and maintained effective lines of communication.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

• Pulled, verified, and packaged items for shipment.
• Supervised shipping team of up to 10 employees.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Inspected loading operations for improvements in efficiency and safety.
• Managed shipping and receiving activities for company with 35-50 orders processed daily.
• Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Upon initial employment with Olympic Steel in August 1998 I was hired as a General Warehouse Technician. From there in February of 1999 I was able to obtain a promotion to Laser Operator where I handled the operations of Trumpf lasers, Bosch and Seimens numeric controls. In December of 2002 I was again promoted to Shipping and Receiving Clerk. From there I was able to earn two promotions including Shipping Coordinator and then finally Shipping Supervisor of which concluded my 23 year employment with Olympic Steel.