Linda Stover
Princeton,TX
Summary
Results-oriented professional specializing in data analysis and fraud prevention, with a strong foundation in regulatory compliance including Underwriting, NACHA, SARs, Reg E & Reg Z. Demonstrated expertise in optimizing operational processes through data-driven insights and effective leadership of cross-functional teams within insurance and financial sectors. Proficient in Adobe, Office, and various database management systems. Seeking to leverage expertise in a supervisory or analyst role to drive organizational improvements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Fraud Investigator
Goldman Sachs
Richardson, TX
08.2022 - Current
- Managed claim resolution processes in alignment with Reg E and Reg Z regulations.
- Streamlined investigative workflows through development of updated training resources.
- Refined operational results by utilizing FIS for fraud detection improvements and partnering with leadership.
Fraud Dispute Specialist
Goldman Sachs
Richardson, TX
08.2022 - Current
- Determined the validity of Reg E claims in accordance with regulatory standards.
- Analyzed claims data to identify emerging risks and enhance fraud detection protocols.
- Enhanced fraud detection systems by designing new products with cross-functional teams.
Fraud Specialist
JPMorgan Chase
Plano, TX
11.2020 - 08.2022
- Analyzed Reg E fraud cases using advanced detection tools to maintain regulatory compliance.
- Streamlined fraud detection processes by addressing inefficiencies through collaboration with cross-functional teams.
License Permit Specialist II
Texas Department Of Public Safety
Plano, TX
09.2019 - 11.2020
- Supervised licensing examinations, guaranteeing strict adherence to regulations.
- Administered monetary operations linked to licenses, ensuring funds were correctly processed.
- Evaluated documentation for alignment with regulatory standards to manage customer modifications.
- Contributed to development of training programs and advancement of processes.
Business Lines Underwriter
State Farm
Richardson, TX
02.2019 - 08.2019
- Evaluated commercial risks following company guidelines and state insurance regulations.
- Collaborated with independent agents for data collection and informed of underwriting decisions.
Performance Monitoring Analyst – Underwriting
GEICO
Richardson, TX
03.2003 - 07.2018
- Monitored call quality and performance metrics to identify improvement areas.
- Developed and presented performance reports to senior leadership, providing actionable insights for process adjustments and efficiency gains.
- Reduced underwriting errors by 94% through targeted training programs. Increased supervisor certification by 10.7%.
Underwriter
GEICO
Richardson, TX
03.2003 - 07.2018
- Executed risk assessments for precise premium determination following compliance protocols.
- Leveraged Lean Six Sigma methodologies for optimizing data collection processes, leading to increased operational efficiency.
- Developed and Facilitated peer learning initiatives, promoting adherence to processes and elevating overall workforce efficiency.
Internet Counselor IV
GEICO
Richardson, TX
03.2003 - 07.2018
- Executed thorough analysis and resolution of intricate policy changes to maintain regulatory compliance.
- Utilized data to create communication templates, boosting team efficiency and minimizing errors.
- Fostered cross-departmental collaboration to discover areas for workflow enhancement.
Performance Monitoring Analyst – Service
GEICO
Fredericksburg, VA
03.2003 - 07.2018
- Evaluated departmental metrics, uncovering trends and suggesting improvement strategies.
- Executed training programs enhancing call quality, customer satisfaction, and team productivity.
- Summarized data in detailed reports submitted to management monthly.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT12-2026
Skills
- Quantitative Risk Analysis Skills (Fraud, Financial & Business data)
- Leadership & Team Development (Mentoring, Coaching, Cross-Functional Collaboration)
- Regulatory Compliance Expertise (NACHA, SARs, Reg E, Reg Z, & Underwriting)
- Project Management & Lean Six Sigma Expertise
- Operations Process Improvement
- Customer Experience Enhancement
- Reporting and Insights Generation
- SQL and Tableau Knowledge
- Excel Proficiency, Database Management Expertise
- Proficient in Office and Adobe Suites
- Logical Reasoning Skills
- Interpersonal Communication Skills
- Strategic Problem-Solving
- Experienced Notary Public
Certification
- Notary Public
- Property and Casualty Insurance License
- Data Science Certification
- Generative AI: Prompt Engineering Basics Certification
- SQL for Data Analysis Certification
- Foundations of Project Management Certification
- Bookkeeping Certification
- Fundamentals of Human Resources Certification
- Lean Six Sigma Yellow Belt Certification
Professional Platform
- https://www.linkedin.com/in/l-stover-h2800
Timeline
Senior Fraud Investigator
Goldman Sachs
08.2022 - Current
Fraud Dispute Specialist
Goldman Sachs
08.2022 - Current
Fraud Specialist
JPMorgan Chase
11.2020 - 08.2022
License Permit Specialist II
Texas Department Of Public Safety
09.2019 - 11.2020
Business Lines Underwriter
State Farm
02.2019 - 08.2019
Performance Monitoring Analyst – Underwriting
GEICO
03.2003 - 07.2018
Underwriter
GEICO
03.2003 - 07.2018
Internet Counselor IV
GEICO
03.2003 - 07.2018
Performance Monitoring Analyst – Service
GEICO
03.2003 - 07.2018
Bachelor of Science - Business Management
Western Governors University
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