Linda Suarez

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Used internal software to process reservations, check-ins and check-outs.

• Resolved guest complaints by addressing issues with rooms promptly.

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• Checked guests in out of hotel, made reservations, and processed payments.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
• Attended staff meetings and brought issues to attention of upper management.
• Introduced customers to resort amenities with pleasant and helpful demeanor.{ Boat slips}
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.