Linda Sweet
Pompano Beach,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
Work History
Insurance Verifier
Connexus Resource Group
09.2022 - 06.2023
- Assisted customers with completing insurance documents to avoid missed information.
- Set up customer payment plans to cover annual policies and renewals.
- Maintained confidentiality of patient finances, records, and health statuses.
- Checked documentation for accuracy and validity on updated systems.
- Communicated verification and authorization status updates by submitting recorded verbal authorization with completed verification to underwriting dept.
Customer Service Representative
Global Response Corporation
05.2008 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Arts - TRAVEL/AIRLINES/CRUISESHIPS
PROSPECT HALL COLLEGE
FT LAUDERDALE FL05.1975
Skills
- Data Integrity
- Account Maintenance
- Teamwork and Collaboration
- Client Satisfaction
- Credit Card Payment Processing
- Product Promotion
- Closing Sales
- Microsoft Word
Timeline
Insurance Verifier
Connexus Resource Group
09.2022 - 06.2023
Customer Service Representative
Global Response Corporation
05.2008 - 09.2022
Associate of Arts - TRAVEL/AIRLINES/CRUISESHIPS
PROSPECT HALL COLLEGE
Similar Profiles
Kimore HunterKimore Hunter
Customer Service Representative at Connexus Resource GroupCustomer Service Representative at Connexus Resource Group
Rosemary PowellRosemary Powell
Customer Service Representative at Connexus Resource GroupCustomer Service Representative at Connexus Resource Group
SKYEMARIE KINKLESKYEMARIE KINKLE
Member Care Representative at Included Health (Connexus Resource Group) (TempMember Care Representative at Included Health (Connexus Resource Group) (Temp
Robert Pestritto Jr.Robert Pestritto Jr.
Customer Service Representative at Connexus Resource GroupCustomer Service Representative at Connexus Resource Group
TRAVONSHA HERBERTTRAVONSHA HERBERT
Teacher at Bright Beginngs PreschoolTeacher at Bright Beginngs Preschool