Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Swisher

Winchester,VA

Summary

Dynamic Chief of Staff at Five Star Home Health, adept in strategic planning and project management. Spearheaded initiatives that enhanced patient satisfaction and compliance, while optimizing operational workflows. Proven ability to monitor performance metrics and drive financial management, fostering a culture of excellence and accountability across teams.

Overview

22
22
years of professional experience

Work History

Chief of Staff

Five Star Home Health
Chantilly, VA
04.2024 - Current
  • Strategic Planning & Execution: Collaborate with leadership to define and implement organizational goals, especially around patient care delivery, compliance, and growth.
  • Operational Oversight: Streamline workflows between nursing, therapy, and administrative departments to ensure efficient, high-quality care.
  • Project Management: Lead special initiatives such as implementing new electronic health record systems, expanding service areas, or improving patient satisfaction metrics.
  • Communication Hub: Serve as a liaison between executive leadership and staff, ensuring alignment and clarity across all levels.
  • Regulatory Compliance Support: Assist in preparing for audits, maintaining accreditation standards, and ensuring adherence to Medicare/Medicaid and state regulations.
  • Performance Monitoring: Track KPIs related to patient outcomes, staff productivity, and financial performance; recommend improvements.
  • Staff Coordination: Help manage leadership meetings, follow up on action items, and support department heads in achieving their objectives.

Regional Manager

Caring Angels Home Health
Winchester, VA
07.2019 - Current
  • Operational Leadership: Supervise branch managers or local administrators, ensuring each location meets performance, compliance, and patient care standards.
  • Staff Development: Recruit, train, and mentor local leadership and clinical teams; promote a culture of accountability and excellence.
  • Quality Assurance: Monitor patient outcomes, conduct audits, and implement corrective actions to maintain high standards of care.
  • Regulatory Compliance: Ensure all sites adhere to Medicare/Medicaid, state, and accreditation requirements.
  • Strategic Planning: Develop and execute regional growth strategies, including market expansion and service diversification.
  • Financial Oversight: Manage budgets, control costs, and optimize resource allocation across the region.
  • Client & Community Relations: Build relationships with referral sources, hospitals, and community partners to drive patient referrals and brand reputation.

Administrator

Keystone Homecare
Clearwater, FL
08.2018 - 07.2019
  • Operational Oversight: Manage the day-to-day functions of the agency, including scheduling, staffing, and service delivery.
  • Regulatory Compliance: Ensure the agency adheres to all federal, state, and local healthcare laws, including Medicare/Medicaid guidelines.

Administrator

Trilogy Home Health
Pinellas Park, FL
08.2017 - 07.2018
  • Operational Oversight: Manage the day-to-day functions of the agency, including scheduling, staffing, and service delivery.
  • Regulatory Compliance: Ensure the agency adheres to all federal, state, and local healthcare laws, including Medicare/Medicaid guidelines.
  • Staff Management: Recruit, train, supervise, and evaluate clinical and administrative staff; foster a culture of accountability and excellence.
  • Budget & Financial Management: Oversee budgeting, billing, and resource allocation to maintain financial health and sustainability.
  • Policy Development: Create and implement policies and procedures that align with best practices and regulatory standards.
  • Quality Assurance: Monitor patient outcomes, conduct audits, and lead performance improvement initiatives.
  • Patient & Family Relations: Address concerns, ensure satisfaction, and maintain open communication with patients and their families.
  • Strategic Planning: Collaborate with leadership to set goals, expand services, and improve operational efficiency.

Home Health Administrator/General Manager

NurseOnCall/Brookdale
Saint Petersburg, FL
06.2014 - 05.2017
  • Operational Oversight: Manage the day-to-day functions of the agency, including scheduling, staffing, and service delivery.
  • Regulatory Compliance: Ensure the agency adheres to all federal, state, and local healthcare laws, including Medicare/Medicaid guidelines.
  • Staff Management: Recruit, train, supervise, and evaluate clinical and administrative staff; foster a culture of accountability and excellence.
  • Budget & Financial Management: Oversee budgeting, billing, and resource allocation to maintain financial health and sustainability.
  • Policy Development: Create and implement policies and procedures that align with best practices and regulatory standards.
  • Quality Assurance: Monitor patient outcomes, conduct audits, and lead performance improvement initiatives.
  • Patient & Family Relations: Address concerns, ensure satisfaction, and maintain open communication with patients and their families.
  • Strategic Planning: Collaborate with leadership to set goals, expand services, and improve operational efficiency.

Area Administrator

Suncrest/OMNI
Tampa, FL
06.2012 - 06.2014
  • Operational Leadership: Supervise branch managers or local administrators, ensuring each location meets performance, compliance, and patient care standards.
  • Staff Development: Recruit, train, and mentor local leadership and clinical teams; promote a culture of accountability and excellence.
  • Quality Assurance: Monitor patient outcomes, conduct audits, and implement corrective actions to maintain high standards of care.
  • Regulatory Compliance: Ensure all sites adhere to Medicare/Medicaid, state, and accreditation requirements.
  • Strategic Planning: Develop and execute regional growth strategies, including market expansion and service diversification.
  • Financial Oversight: Manage budgets, control costs, and optimize resource allocation across the region.
  • Client & Community Relations: Build relationships with referral sources, hospitals, and community partners to drive patient referrals and brand reputation.

Auditor

Palmetto GBA
05.2011 - 06.2012
  • Claims Review: Examine submitted claims to verify that services billed were medically necessary, properly documented, and compliant with Medicare guidelines.
  • Claims Analysis: Use data mining and analytics to identify anomalies or patterns that suggest billing errors or noncompliance.
  • Improper Payment Identification: Determine if claims were paid correctly based on Medicare policies, coding guidelines, and medical necessity.
  • Reporting & Communication: Prepare audit findings and notify providers of overpayments or underpayments, often through formal demand letters.
  • Appeals Participation: Support the appeals process if providers challenge audit findings, including supplying evidence and expert testimony if needed.
  • Fraud Referral: Report suspected fraud or abuse to CMS or other oversight bodies when identified during audits.
  • Remote position

Branch Director

Gentiva Health Services
Lexington, KY
04.2003 - 05.2011
  • Operational Oversight: Manage the day-to-day functions of the agency, including scheduling, staffing, and service delivery.
  • Regulatory Compliance: Ensure the agency adheres to all federal, state, and local healthcare laws, including Medicare/Medicaid guidelines.
  • Staff Management: Recruit, train, supervise, and evaluate clinical and administrative staff; foster a culture of accountability and excellence.
  • Budget & Financial Management: Oversee budgeting, billing, and resource allocation to maintain financial health and sustainability.
  • Policy Development: Create and implement policies and procedures that align with best practices and regulatory standards.
  • Quality Assurance: Monitor patient outcomes, conduct audits, and lead performance improvement initiatives.
  • Patient & Family Relations: Address concerns, ensure satisfaction, and maintain open communication with patients and their families.
  • Strategic Planning: Collaborate with leadership to set goals, expand services, and improve operational efficiency.

Education

Associate of Science - Nursing

Prestonsburg Community College
Prestonsburg, KY
06-1990

Skills

  • Strategic planning
  • Project management
  • Regulatory compliance
  • Operational oversight
  • Financial management
  • Performance monitoring

Timeline

Chief of Staff

Five Star Home Health
04.2024 - Current

Regional Manager

Caring Angels Home Health
07.2019 - Current

Administrator

Keystone Homecare
08.2018 - 07.2019

Administrator

Trilogy Home Health
08.2017 - 07.2018

Home Health Administrator/General Manager

NurseOnCall/Brookdale
06.2014 - 05.2017

Area Administrator

Suncrest/OMNI
06.2012 - 06.2014

Auditor

Palmetto GBA
05.2011 - 06.2012

Branch Director

Gentiva Health Services
04.2003 - 05.2011

Associate of Science - Nursing

Prestonsburg Community College

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