Linda Taylor
Alamogordo,NM
Summary
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Overview
19
19
years of professional experience
Work History
Telemarketer
TLC
11.2019 - Current
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Asked pertinent questions to understand customer requirements.
- Followed up with customers to solicit further sales.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Overcame objections using friendly, persuasive strategies.
- Implemented upselling techniques to increase revenue and move product.
Customer Service Representative
1-800-flowers.com
01.2005 - 05.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Cosmotology
Olympus Academy of Cosmotology
Alamogordo, NM05.2004
Skills
- Customer Service
- Email and Telephone Etiquette
- Customer Engagement
- Inbound and outbound calls
- Complaint resolution
- Product and service knowledge
- MS Office
- Scripted calls
- Professional Communication
- Sales Support
- Persuasive Speaking
- Adaptability and Dependability
- Product Knowledge
Timeline
Telemarketer
TLC
11.2019 - Current
Customer Service Representative
1-800-flowers.com
01.2005 - 05.2010
Cosmotology
Olympus Academy of Cosmotology