Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Linda Taylor

Bend

Summary

Accomplished Regional Dental Director with a proven track record at Sun Life Financial, enhancing operational efficiency and patient satisfaction. Skilled in dental technology and adept at fostering multidisciplinary team collaboration. Achieved a significant increase in revenue by implementing advanced operational procedures and preventive care programs, demonstrating exceptional critical thinking and organizational skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Regional Dental Director

Sun Life Financial
07.2021 - Current


  • Maintained strict compliance with industry regulations and standards in all aspects of the practice.
  • Developed clear communication channels between staff members, promoting teamwork and collaboration within the practice.
  • Streamlined dental office operations for improved efficiency and increased revenue.
  • Incorporated advanced technology into daily operations.
  • Reduced patient wait times by optimizing appointment scheduling processes.
  • Oversaw financial management practices within the office, ensuring responsible budgeting and revenue tracking measures were in place.
  • Implemented a successful preventive care program, decreasing the occurrence of common dental issues among patients.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

Dental Practice Manager

StudioNine30, Dr.Matt Engel
04.2014 - 02.2020
  • Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
  • Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
  • Streamlined dental practice operations for improved efficiency and cost savings through staff training and workflow optimization.
  • Facilitated ongoing professional development opportunities for staff members to enhance their skills and maintain a high level of competence in their respective roles.
  • Enhanced patient satisfaction by implementing efficient scheduling and appointment
  • Resolved conflicts between employees professionally while maintaining confidentiality standards set forth by privacy laws such as HIPAA.
  • Ensured compliance with OSHA, HIPAA, and state regulations through regular audits, staff training, and policy updates.
  • Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Dental Area Manager

Advantage Dental Assisting
02.2013 - 03.2014
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Ensured compliance with all relevant regulations.
  • Developed comprehensive training programs that equipped employees with the skills necessary for success in their roles.
  • Supervised various locations, enforcing high-quality standards of operation.

Education

Bend Senior High
Bend, OR

Skills

  • Clinical expertise
  • Dental technology proficient
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Verbal and written communication
  • Adaptability and flexibility
  • Multidisciplinary team collaboration
  • Employee performance evaluations
  • Professionalism
  • Clinical staff management and Operations management

Certification

EFDA

CPR

Timeline

Regional Dental Director

Sun Life Financial
07.2021 - Current

Dental Practice Manager

StudioNine30, Dr.Matt Engel
04.2014 - 02.2020

Dental Area Manager

Advantage Dental Assisting
02.2013 - 03.2014

Bend Senior High

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Linda Taylor