Linda Terry
Aurora,CO
Summary
Senior Assistant Manager with 25 years performance-driven management experience. First-rate cash handling & event coordination talents. Solid understanding of box office activities and functions. Analytical problem-solver with talents for team building, leading, motivation as well as excellent customer relations. History of success coordinating operations across various departments. Ability to multitask in a fast-paced environment (up to 3k guests per day) with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Programming Operations
Independent Contractor
02.2023 - Current
- Coordinated operations for conventions such as GalactiCon 2024 and Mi High Martial Arts Expo and upcoming Science Fiction Convention (TBA)
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Work with Celebrities, assist in coordination of Celebrity Events.
- Worked closely with front-end staff to assist customers.
- Preserved appearance by arranging and replenishing displays and merchandise racks.
- Make sure equipment and facility is running properly
- Learned roles of other departments to provide coverage
- Assist with Social Media presence Admin Social Media Page
- Maintained up-to-date knowledge of industry trends and emerging technologies to inform programming strategies.
Senior Assistant (House) Manager
Cinemark Century Aurora & XD
08.2002 - 03.2024
- Responded to patron questions, concerns and complaints to manage difficult or emotional patron situations.
- Customized seating and pricing configurations within computer ticket system for events .
- Coordinate Security, Box Office, Food & Beverage area (concession stand, Pizza Hut Express Satellite and Starbucks Cafe)
- Provided customers with special information regarding chosen show or upcoming releases.
- Counted cash at shift end and tallied to reconcile with tickets sold.
- Checked system for seat availability and provided customers with available options.
- Informed customers of deals or discounts and calculated amount of cash owed against tickets bought.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
Live Sound Engineer
Various Venues (Gig Work)
07.1998 - 08.2019
- Streamlined setup times by implementing efficient workflows for audio equipment installations.
- Ensured safety compliance in all aspects of sound engineering tasks while adhering to industry standards.
- Collaborated with event organizers for seamless audio integration, ensuring successful productions.
- Offered post-production services such as mixing, mastering, and editing to enhance overall audio quality for clients'' recorded projects.
- Increased client satisfaction by consistently delivering top-notch audio production at corporate events and conferences.
- Minimized feedback issues by expertly placing microphones and adjusting EQ settings during live events.
- Enhanced audio quality by optimizing sound systems and equipment during live performances.
- Trained junior sound engineers in best practices, elevating overall team performance and efficiency.
- Regulated volume level and sound quality during recording sessions.
- Set up and broke down sound board, speakers, microphones and ear buds at each event.
- Recorded speech and music in digital formats.
- Set up and tested equipment prior to events, broadcasts, and recordings.
Radiologic Technologist
Kindred Hospital
04.2007 - 08.2012
- Ensured compliance with all state and federal regulations governing radiation exposure by maintaining proper documentation and following established protocols during every examination.
- Maintain patient Medical Records & PACs system usage
- Optimized image quality by adjusting technical factors according to specific patient needs or clinical indications within prescribed dose limits.
- Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
- Elevated overall image of the radiology department by adhering to all professional standards and ethics while interacting with patients, families, and staff members.
- Expedited diagnosis processes for physicians by providing timely reports detailing important findings from each examination performed.
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Assisted radiologist in performing special imaging procedures.
Education
No Degree - Technical Theater/Interior Design
Colorado Institute of Art/Loretto Heights
Denver, COAssociate of Applied Science - Limited Scope Radiography
Cambridge College
Aurora, CO08.2007
Skills
- Budget, Basic Math, Business Math, Basic Accounting
- Event and Film Scheduling, Employee & Staff Scheduling
- Proficient with Microsoft Excel, Microsoft Word, Microsoft Powerpoint, Adobe Acrobat, Workday
- Performance Tracking and Evaluation
- Excellent Interpersonal, Verbal and Written Communication
- Problem Resolution, Mobile Ticketing, Fandango, Atom, Eventany
- Ticket Printing, Ticket Selling, Customer Service
- ID Verification, Seating Selection, Event Availability, Will Call Tickets and Passes
- Theater Promotion, Theater Operations, Event Scheduling, Event Operations
- POS & Various Ticket Systems
- Inventory, Operations, Communication
- Problem Solving, Guest Relations, Celebrity Handling
- Daily, Nightly, Weekly Cash Reports, ticket reports
- Leadership, Security Coordination & Cash Movement
- Open and Closing
- Food & Beverage Concession Management, Starbucks Satellite Management, Pizza Hut Express Management
- Staff Recruiting, Hiring, Interviewing, Onboarding and Orientation
- Work Task Prioritization
- Cash Register Operations accept payments, make change and issue tickets
- Cleaning and Sanitizing
- Balance change banks, cash drawers, deposits and cash vault
- Able to accurately & efficiently deal with large quantities of cash as well as credit cards and checks
- Credits and Refunds
Languages
Spanish
Limited Working
English
Full Professional
Certification
- ServSafe Food Safety Manager Certification
- Certified ServSafe Test Proctor
- Certified ServSafe Instructor
- Colorado Licensed Limited Scope Radiography Operator
- ASRT Member
- BLS & AED Certification
Timeline
Programming Operations
Independent Contractor
02.2023 - Current
Radiologic Technologist
Kindred Hospital
04.2007 - 08.2012
Senior Assistant (House) Manager
Cinemark Century Aurora & XD
08.2002 - 03.2024
Live Sound Engineer
Various Venues (Gig Work)
07.1998 - 08.2019
No Degree - Technical Theater/Interior Design
Colorado Institute of Art/Loretto Heights
Associate of Applied Science - Limited Scope Radiography
Cambridge College