Linda Thomas
Yucca Valley,USA
Summary
Organized and results-driven project manager and administrative professional with expertise in Salesforce system development and implementation for federally funded programs. Proven ability to lead crossfunctional teams and collaborate with technical experts to design and implement solutions like the Salesforce Closeout System of Record, enhancing compliance and operational efficiency. Skilled in process automation, data analysis, and report preparation using Salesforce, Nintex, and DocuSign. Experienced in managing sensitive information, creating SOPs, and driving process improvements to meet federal regulations, including CDBG-DR standards, while fostering stakeholder collaboration to achieve program objectives. Bilingual in Spanish; dedicated to supporting diverse communities and driving program success.
Overview
10
10
years of professional experience
Work History
Housing Program Specialist Lead
State of NC Dept. of Public Safety
03.2024 - Current
- Recommended and implemented policy and process improvements to enhance program compliance, efficiency, and effectiveness
- Collaborated with internal departments, external stakeholders, and funders to align objectives and streamline housing program operations
- Managed a team of six specialists, overseeing the closeout and recovery of federal grant funds while ensuring accurate and compliant administration
- Conducted applicant recruitment, screening, and selection to build a high-quality team aligned with program goals and federal requirements
- Applied advanced knowledge of CDBG-DR and CDBG-MIT regulations to maintain adherence to federal standards and ensure program success
- Designed and implemented the Salesforce Closeout System of Record and authored SOPs to standardize processes and enhance operational efficiency
Constituent Services Coordinator
State of NC Dept. of Public Safety
01.2023 - 03.2024
- Developed and maintained Standard Operating Procedures (SOPs) to enhance the efficiency and consistency of constituent affairs processes
- Communicated with ReBuild applicants to provide updates on case statuses and ensure clarity in navigating housing assistance programs
- Applied in-depth knowledge of CDBG-DR regulations to maintain compliance with federal standards and deliver exceptional program support
- Conducted sensitive interviews with disaster victims from diverse backgrounds, maintaining confidentiality and empathy throughout the process
- Facilitated the resolution of complaints between applicants and contractors by conducting thorough investigations and coordinating with relevant teams
- Supported the creation and delivery of training materials, ensuring effective onboarding and staff development
Case Manager
State of NC Dept. of Public Safety
02.2021 - 02.2022
- Managed applicant cases by conducting interviews, verifying documentation, and performing quality checks to ensure accurate award verifications and eligibility determinations
- Utilized Salesforce for efficient case management, maintaining detailed records, logging information, and documenting communications
- Calculated award values and executed agreements using tools like Nintex and DocuSign, ensuring compliance with program requirements and timelines
- Collaborated with NCORR, utility companies, and community partners to support housing initiatives and address time-sensitive projects, including eviction prevention efforts
Registrar
Dept. of Defense Education Activity
01.2020 - 08.2020
- Managed administrative processes, including registration, records maintenance, and compliance documentation, ensuring efficient operations and accurate data management
- Created detailed correspondence and reports, leveraging advanced proficiency in software tools to support program communication and decision-making
- Collaborated with leadership to develop and implement scheduling systems, streamlining resource allocation and improving operational efficiency
- Maintained and organized federal system databases and records, ensuring accuracy and accessibility for audits and reporting purposes
Child Center Clerk
San Diego Unified School District
03.2015 - 06.2017
- Reviewed applications and verified eligibility criteria, including employment, welfare, and social security documentation, to ensure compliance with program requirements
- Contributed to the accuracy of application processing, reducing error rates and supporting successful state audits
- Maintained detailed operational records, prepared reports, and ensured adherence to district, state, and federal timelines for program compliance
- Coordinated administrative functions, including staffing, document processing, and financial preparation, to support efficient program operations
Education
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
01.2020
Skills
- Federal Grant Administration
- Policy and Process Improvement
- Team Leadership and Supervision
- Program and Data Analysis
- Customer Service and Case Management
- System Development and Implementation
- Administrative Operations
Additionalworkexperience
- Administrative Assistant, Saint James School of Medicine, Park Ridge, IL
- Executive Assistant, Martinez Chiropractic Center, Chicago, IL
Languages
Spanish
Native or Bilingual
Timeline
Housing Program Specialist Lead
State of NC Dept. of Public Safety
03.2024 - Current
Constituent Services Coordinator
State of NC Dept. of Public Safety
01.2023 - 03.2024
Case Manager
State of NC Dept. of Public Safety
02.2021 - 02.2022
Registrar
Dept. of Defense Education Activity
01.2020 - 08.2020
Child Center Clerk
San Diego Unified School District
03.2015 - 06.2017
Bachelor of Science - Human Resource Management
University of Maryland Global Campus
Similar Profiles
Kenneth CobleKenneth Coble
Chief Probation Parole Officer at NC Dept. Of Public Safety - Adult CorrectionsChief Probation Parole Officer at NC Dept. Of Public Safety - Adult Corrections
Todd LamimanTodd Lamiman
Juvenile Detention Officer at State Of North Carolina, Dept. Of Public SafetyJuvenile Detention Officer at State Of North Carolina, Dept. Of Public Safety
Melinda AshleyMelinda Ashley
Dispatch Supervisor/Communications Training Officer at Dept. Of Public Safety/New Mexico State PoliceDispatch Supervisor/Communications Training Officer at Dept. Of Public Safety/New Mexico State Police