LINDA THOMPSON
Bowden ,WV
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on additional responsibilities to meet team goals. Hardworking and passionate about job title...
Overview
32
32
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service Representative
7-Eleven/Lukes Liquor
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Leader Manager
Walgreens Boots Alliance Inc.
08.2021 - 05.2023
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Desk Clerk/Hotel Reservationist
Elkins Economy Inn
05.2017 - 12.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
Front Desk Clerk/Hotel Reservationist
Alpine Lodge and Sawmill Restaurant
04.2017 - 05.2019
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Self Employed Contractor for Vacation Rental Homes
Little Lindys Cleaning Service
05.2005 - 12.2011
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
Accounting and Office Assistant
Timberline Four Seasons Resort
10.1992 - 03.2006
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Education
Randolph County Career Center
Elkins, WVGED -
Stratford Career Institute
Philadelphia, PA02.2000
High School Diploma -
Harman School
Harman, WV05.1989
Skills
Customer Service
Customer Assistance
Work Ethic and Integrity
Patience and Empathy
Shipment Processing
Department Resets
Performance Goals
Office Machines
Creative Solutions
Certification
Future Business Leaders of America
FBLA Award 1988/1989
Academic Achievement Award, 1989
National Honor Society Award, 1988/1989
Future Farmers of America Award 1988/1989
Timeline
Cashier/Customer Service Representative
7-Eleven/Lukes Liquor
07.2023 - Current
Shift Leader Manager
Walgreens Boots Alliance Inc.
08.2021 - 05.2023
Desk Clerk/Hotel Reservationist
Elkins Economy Inn
05.2017 - 12.2019
Front Desk Clerk/Hotel Reservationist
Alpine Lodge and Sawmill Restaurant
04.2017 - 05.2019
Self Employed Contractor for Vacation Rental Homes
Little Lindys Cleaning Service
05.2005 - 12.2011
Accounting and Office Assistant
Timberline Four Seasons Resort
10.1992 - 03.2006
Randolph County Career Center
GED -
Stratford Career Institute
High School Diploma -
Harman School
Future Business Leaders of America
FBLA Award 1988/1989
Academic Achievement Award, 1989
National Honor Society Award, 1988/1989
Future Farmers of America Award 1988/1989
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