LINDA TILLSON
Forney,TX
Summary
Experienced guest service professional with a track record of delivering exceptional service and exceeding customer expectations. Highly skilled in collaborating with team members to achieve common goals, resolving conflicts, and adapting quickly to changing needs. Recognized for strong interpersonal skills, reliability, and a results-oriented mindset. Proficient in training staff, managing guest relations, and consistently enhancing overall guest satisfaction.
Overview
42
42
years of professional experience
Work History
Guest Experience Manager
Cave Flowermound
05.2024 - 09.2024
- Welcomed guest, as well as acquainting them to the menu while expediting a timely "pass through" rate.
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Maintained Company standards for food quality and safety.
Nanny, House Keeper
Texas Triangle Realty
10.2021 - 06.2023
- Complete child (baby) care while parents worked over various days and times of each week. Includes feeding, bathing, playing, safety.
- Full housekeeping/cleaning on every level throughout the home as well as pets, inside and out.
Head Bartender
KB Dillons
01.2019 - 03.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Caregiver
Varied
11.2017 - 12.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Packer
Amazon
05.2017 - 09.2017
- Proved successful working within tight deadlines and a fast-paced environment.
Bartender/Server
Applebee’s
11.2015 - 06.2016
- These positions required strong interpersonal skills, multi-tasking, and great attention to detail while simultaneously providing a quality/fine dining experience
Assistant Property Manager
Holland Residential
10.2007 - 07.2014
- This position requires strong ability to multi-task while prioritizing changing schedules with frequent interruptions; ability to work with diverse groups of applicants, residents and vendors; excellent communication and organizational abilities
Server
Coho Café / DC’s Grill
09.2006 - 11.2007
- Employed as a server with The Coho Café as well as DC’s Grill while establishing permanent residence in the Issaquah area
- These positions required strong interpersonal skills, multi-tasking, and great attention to detail while simultaneously providing a quality/fine dining experience
Level III Loan Processor
Pulte Mortgage, LLC.
04.2002 - 04.2005
- Recognized as 1st Place Loan Processor for highest customer service scores with strong ratings, high customer satisfaction and excellent teamwork
- Established and maintained strong relationships with individual borrowers
- Strong communication skills
- Collected and reviewed loan conditions along with preparing files to be submitted for closing
Various restaurants, wait service and management
01.1983 - 01.2002
- Including K.B
- Dillon’s, The Trough Restaurant, Chatters, and Fat City
- I have experience as a server, bartender, manager, and have assisted in planning, training, and opening a new fine dining restaurant
Education
Certified Apartment Manager -
Seattle, WA01.2013
University of Phoenix - Business Management
University of Phoenix
Bellevue, WA01.2007
American Express Travel - licensing program
Phoenix, AZ01.1993
Business Management
Northern Arizona University, Arizona State University
01.1983
Skills
- Exceptional communication
- Verbal and written communication
- Expectation setting
- Problem-solving aptitude
- Reliability
- Adaptability
- Reporting and documenting
- Professionalism
- Customer Relations
References
Available upon request
Phone
cell, 206-261-6281
Timeline
Guest Experience Manager
Cave Flowermound
05.2024 - 09.2024
Nanny, House Keeper
Texas Triangle Realty
10.2021 - 06.2023
Head Bartender
KB Dillons
01.2019 - 03.2020
Caregiver
Varied
11.2017 - 12.2018
Packer
Amazon
05.2017 - 09.2017
Bartender/Server
Applebee’s
11.2015 - 06.2016
Assistant Property Manager
Holland Residential
10.2007 - 07.2014
Server
Coho Café / DC’s Grill
09.2006 - 11.2007
Level III Loan Processor
Pulte Mortgage, LLC.
04.2002 - 04.2005
Various restaurants, wait service and management
01.1983 - 01.2002
University of Phoenix - Business Management
University of Phoenix
American Express Travel - licensing program
Business Management
Northern Arizona University, Arizona State University
Certified Apartment Manager -
Similar Profiles
Althea DetorioAlthea Detorio
RN at Texas Health Presbyterian Hospital FlowermoundRN at Texas Health Presbyterian Hospital Flowermound
Lisa Thunelius-IsoldiLisa Thunelius-Isoldi
Front Desk Manager at The Montauk Salt CaveFront Desk Manager at The Montauk Salt Cave
Micah GrattoMicah Gratto
Owner at Cave Bats LLCOwner at Cave Bats LLC
Sagar Sharma BajgainSagar Sharma Bajgain
Rideshare Driver at Lyft And UberRideshare Driver at Lyft And Uber
Dionne StatenDionne Staten
Registered Nurse at Dallas Independent School District (DISD)Registered Nurse at Dallas Independent School District (DISD)