Linda Torres
Cheyenne,WY
Summary
I am a highly motivated professional with a strong work ethic and the desire to make a positive impact in a professional environment. I have many years of experience and knowledge in diverse fields. Including, but not limited to Medical Front Office Administration, Finance and Retirement , Human Resources, High call volume and strong Customer Service Skills. I am a self starter, but prefer to work in a team.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Council Person
Town of Hartville
05.2023 - 03.2025
- Responsible for retaining and maintaining the Town of Hartville, Wyoming
- This position requires knowledge of Wyoming Municipal Regulations under the Wyoming Association of Municipalities
- This position requires knowledge of laws for the town as well as Federal and State requirements
HR Specialist
Wyoming Child & Family Development
09.2020 - 01.2025
- I was responsible for job advertising, background checks, onboarding new recruits, I9s, maintaining employee records, confidentiality and standards of conduct including HIPPA
- I was also responsible for communications to each Center as well as upper management regarding all HR inquiries
- I would prepare the terms for new hires and update records based on Education updates and requirements for staff
- This position requires a certification as a current Associate Professional in Human Resources expires May 2025
Various Roles
MetLife-Annuities
05.1994 - 05.2023
- I started with the company working in the Accounts Payable Department entering 403B, SEP, Simple IRA premiums
- After 2 years in this position I moved to New Business Customer service call center for 4 years
- I worked in the Resolution Team for 1 year
- While in this position, I would research issues received through the Call Center, determine the course of action and correspond with the policy holder on course of action to resolve the issues
- This unit was disbanded and I returned to servicing the Top Producing agents in customer service and working with the policy holders until I resigned in 2023
- Handled high call volumes
- Data entry, required accuracy
- Processed trades
- Established strong relationships with the Sales Force
- Maintained confidentiality
Toll Booth Park Entry Associate
Town of Hartville
06.2020 - 08.2020
- Serviced Park visitors and information officer
- Seasonal Job
Office Specialist
Wehling Construction
01.2020 - 06.2020
- Company Overview: I worked directly with the Company's main office as well as with Tallgrass Energy who contracted Wehling Construction to complete the natural gas plant and lateral lines into the plant
- I was responsible for maintaining and purchasing supplies, issued equipment to the employees and ensured equipment was returned to the Conex
- Assisted with all deliveries and checked in supplies received including all Pipe, ensuring the correct Pipe was received and documented for the project
- Keep records of equipment used on the project and maintained the yard
- Job completed
- I worked directly with the Company's main office as well as with Tallgrass Energy who contracted Wehling Construction to complete the natural gas plant and lateral lines into the plant
Medical Assistant Front Office
Sunnyside Temp agency
06.2019 - 06.2020
Customer Service Specialist / Research and Resolution Team / Payment Processing Specialist
MetLife-Annuities
07.2018 - 06.2019
Temporary Worker
10.1992 - 05.1994
- I would be assigned to work various companies as a temporary, handling incoming call, data entry, and various clerical duties as needed
Medical Assistant
10.1988 - 10.1991
- I worked in the front office as a Medical Assistant handling incoming calls, scheduling patients' appointments, processed insurance billing, and maintaining patient records
- The physicians I worked for are no longer practicing
- Certificate in Medical Assisting
Education
certificate - Medical Assisting
Parks Junior College
01.1988
High School -
Brighton High School
01.1984
Skills
- Customer Service
- Computer skills Microsoft, Sharepoint
- Phone etiquette
- Human Resource records and maintenance
- Medical Records and maintenance
- Cash handling
- Financial Industry knowledge
- Data entry
- Multiple clerical skills
Accomplishments
- Collaborated with Town Council and Mayor to maintain the needs. Implemented policies, ordinances, worked to obtain funding and followed regulations of the State of Wyoming and the Wyoming Association of Municipalities.
Certification
Current CPR
Series 6 Expired June 2018
As a call Center Representative, I held my Series 6 until I left MetLife.
Timeline
Council Person
Town of Hartville
05.2023 - 03.2025
HR Specialist
Wyoming Child & Family Development
09.2020 - 01.2025
Toll Booth Park Entry Associate
Town of Hartville
06.2020 - 08.2020
Office Specialist
Wehling Construction
01.2020 - 06.2020
Medical Assistant Front Office
Sunnyside Temp agency
06.2019 - 06.2020
Customer Service Specialist / Research and Resolution Team / Payment Processing Specialist
MetLife-Annuities
07.2018 - 06.2019
Various Roles
MetLife-Annuities
05.1994 - 05.2023
Temporary Worker
10.1992 - 05.1994
Medical Assistant
10.1988 - 10.1991
High School -
Brighton High School
certificate - Medical Assisting
Parks Junior College
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