Linda Torres3
North Brunswick,NJ
Overview
23
23
years of professional experience
Work History
Complaint Systems Analyst
Bristol-Myers Squibb Co.
New Brunswick, NJ
12.1997 - 11.2010
- Oversaw implementation of a web based software program to monitor a product quality complaint investigation system used globally to maximize document and quality control initiatives.
- Tracked adverse drug events reports for lack of effect requested by Global Pharmaco vigilance in a quality complaint investigation.
- Administered a validated product quality complaint database by receiving complaint information from call center and prioritizing information.
- Corresponded directly with complainants to secure product complaint samples and obtain additional information about each incident, facilitating product replacement or reimbursement with complainant.
- Assisted with producing periodic product quality complaint trending reports.
- Streamlined data entry of complaints with improved accuracy and customer service satisfaction.
- Enhanced company reputation by assisting consumers in a timely manner, along with managing customer inquiries within established policies, procedures, standards, and work flows.
- Entered product complaints on behalf of Consumer Division and third party manufacturing sites.
Data Product Complaint Specialist
Bristol-Myers Squibb Co.
New Brunswick, NJ
12.1996 - 12.1997
Stability Coordinator
Bristol-Myers Squibb Co.
New Brunswick, NJ
12.1990 - 12.1996
Customer Service Specialist
Bristol-Myers Squibb Co.
New Brunswick, NJ
12.1987 - 12.1990
Timeline
Complaint Systems Analyst
Bristol-Myers Squibb Co.
12.1997 - 11.2010
Data Product Complaint Specialist
Bristol-Myers Squibb Co.
12.1996 - 12.1997
Stability Coordinator
Bristol-Myers Squibb Co.
12.1990 - 12.1996
Customer Service Specialist
Bristol-Myers Squibb Co.
12.1987 - 12.1990
Dssa
Summary
Strong understanding of diverse business intelligence methodologies to improve workflow, productivity and reliability. Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases, and delivers key initiatives. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget. Subject Matter Expert (SME) in [Area of expertise]. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Education
Dssa
XcdvQuote
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