LINDA TRAN
Orange City,FL
Summary
Experienced Pharmacy Benefits Management professional with 15+ years of expertise in account management, client relationships, and pharmacy claims configuration. Seeking an Individual Contributor role to leverage my skills in driving client success and optimizing processes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Manager, Account Management
SmithRx
Remote
11.2022 - Current
- Led a remote team of ten account managers across the U.S., providing coaching, training, and support to ensure exceptional client outcomes
- Manage account portfolios to drive customer success through retention, revenue growth, and satisfaction with average CSAT survey of 4.7/5.
- Proactively engaged with clients to understand their needs, address expectations, and identify opportunities for product enhancements,
- Mitigated client attrition risks by building strong relationships, resolving challenges, and delivering tailored solutions resulting in 98% client retention rate.
- Oversaw a total book of business covering 317k lives, including VIP and enterprise clients.
- Oversaw operational workflows to enhance efficiency and streamline processes.
Configuration Specialist
Advantasure
03.2022 - 11.2022
- Collaborated with cross functional teams to understand the client's business needs and implemented tailored solutions to optimize thei medical benefits.
- Conducted in-depth research on medical claims to resolve client issues in compliance with CMS guidelines, ensuring regulatory adherence and client satisfaction.
- Partnered with cross-functional teams to configure and test benefits, ensuring seamless integration and functionality for clients with 99% accuracy.
Operations Manager
Aperio Health Partners / RIF
04.2016 - 12.2021
- Evaluated prescription claims adjudication platforms to ensure alignment with client needs, including benefit design administration, auditing, reporting, and eligibility management.
- Collaborated with cross functional teams to fully operationalize and launch new products and services, ensuring seamless implementation and satisfaction.
- Collaborated with cross-functional teams to address client challenges, optimize processes, and deliver tailored solutions.
Director Benefit Design Administration Services
EnvisionRx
08.2015 - 12.2015
- Designed and implemented workflows to streamline communication between Benefit Design Administration and Account Management teams, ensuring seamless client support and satisfaction.
- Identified client demands to adjust projected staffing levels to ensure superior service and align with organizational objectives.
- Acted as a liaison between internal teams and clients, ensuring alignment on goals and delivering tailored solutions to address client challenges.
Director Client Services
EnvisionRx
03.2011 - 08.2015
- Led a team of seven account managers across multiple locations, ensuring exceptional client service and satisfaction for both Commercial and Medicare lines of business.
- Fostered collaborative relationships with stakeholders to identify needs and optimize pharmacy benefit management solutions.
- Provided training, mentorship, and development to team members, fostering a client-focused culture and driving high performance.
- Collaborated cross-functionally with internal teams to ensure seamless client implementations, meet deadlines, and address client needs effectively.
- Managed client relationships by setting clear expectations, resolving issues, and maintaining open communication with key stakeholders.
- Monitored client accounts and sales pipelines to ensure proper resource allocation and alignment with client goals.
- Proactively identified opportunities to enhance client success, mitigate risks, and deliver tailored solutions to drive retention and satisfaction.
Certified Pharmacy Technician
Walgreens
10.1997 - 03.2007
Education
Bachelor of Science - Human Science
Florida State University
12-2004
Skills
- Pharmacy Claims Adjudication: Medispan/FDB, NCPDP
- Rx Benefit Configuration
- Laker/Tredium
- ICD-10/J-Codes, CPT/HCPCS
- Medical Benefit Configuration
- Team leadership
- Customer service
- Complex Problem-solving
- Verbal and written communication
- Relationship building
- Strategic planning
- Customer relationship management
Certification
- Licensed 2-15 Life, Health, and Variable Annuities - 3/2026-3/2028
Timeline
Manager, Account Management
SmithRx
11.2022 - Current
Configuration Specialist
Advantasure
03.2022 - 11.2022
Operations Manager
Aperio Health Partners / RIF
04.2016 - 12.2021
Director Benefit Design Administration Services
EnvisionRx
08.2015 - 12.2015
Director Client Services
EnvisionRx
03.2011 - 08.2015
Certified Pharmacy Technician
Walgreens
10.1997 - 03.2007
Bachelor of Science - Human Science
Florida State University