Linda Trinh
Westminster,United States
Summary
Compassionate leader with 17 years of experience in customer-facing sales, operation, providing world-class customer service, and building high performance teams. Eager to leverage skills in relationship building, problem-solving, and leadership to positively impact the team and customers at Vanta.
Overview
17
17
years of professional experience
Work History
Store Manager
Nordstrom Rack
12.2021 - Current
- Consistently achieve top sales results within region to date, exceeding sales plan year over year in fast paced environments
- demonstrated track record for hiring and developing sales team of 80+ associates and managers to exceed quota through elevated customer engagement
- Consistently drive top customer health metrics/KPIs in region, measured by engagement and NPS.
- Analyze customer data to identify trends and develop strategies to improve customer success metrics.
- Prioritize customer safety and security on a daily basis
Project and Store Manager, Service + Experience
Nordstrom
09.2020 - 12.2021
- Cultivated strong relationships with vendors and customers to enhance experience
- Strengthened relationships with community and vendors to bring awareness of brand and gain market share; achieved over 150% of sales plan quota annually
- Managed projects from procurement to commission.
- Continued expansion of convenient services at Nordstrom in SoCal market
Project Manager, CXO
Nordstrom
03.2018 - 09.2020
- Partner to executive and cross-functional teams to design one-stop-shop app and playbook to scale convenient services for customers through out company
- Led focus group of 2,000+ customers to gain feedback and insight to improve customer experience
- Team successfully scaled Nordstrom's "Closer to You" market strategy in Southern California market, increasing revenue growth by 120% to sales plan month after month
Assistant Store Manager, Service + Experience
Nordstrom
09.2017 - 03.2018
- Planned, prepared and executed first service hub for company from concept to scaling multiple locations.
- Planned and coordinated events, workshops and meetings with top vendors and influencers
- Developed play book for business operations and assisted in scaling omni-channel operations nationally
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Styling Sales & Event Manager
Nordstrom
06.2012 - 09.2017
- Grew sales by over 30% to goal
- Managed customer engagement on ongoing basis to maximize retention.
- Developed marketing strategy, calendar, content, and materials for all events
Customer Relationship Manager
Nordstrom
05.2011 - 06.2012
- Managed large customer database and nurtured customer relations on ongoing basis to maximize customer retention
- Achieved #1 customer retention percentage in Southern California- 12% retention, resulted in 25% profit increase for the year
- Promoted corporate brand, images and identity to public.
Multi Unit Sales Manager
Nordstrom
12.2006 - 05.2011
- Exceeded sales goals year after year and accomplished business objectives by empowering staff and promoting products
- Organized promotional events and interacted with community to increase sales volume.
- Achieved top sales results in Southern California region in each responsibility.
Education
Associate of Arts - Fashion Merchandising & Buying
Fashion Institute of Design And Merchandising
Costa Mesa Skills
- Customer Engagement & Retention
- Customer Relationship Building
- Customer-Facing Leadership
- Sales Operations
- Revenue Growth
Timeline
Store Manager
Nordstrom Rack
12.2021 - Current
Project and Store Manager, Service + Experience
Nordstrom
09.2020 - 12.2021
Project Manager, CXO
Nordstrom
03.2018 - 09.2020
Assistant Store Manager, Service + Experience
Nordstrom
09.2017 - 03.2018
Styling Sales & Event Manager
Nordstrom
06.2012 - 09.2017
Customer Relationship Manager
Nordstrom
05.2011 - 06.2012
Multi Unit Sales Manager
Nordstrom
12.2006 - 05.2011
Associate of Arts - Fashion Merchandising & Buying
Fashion Institute of Design And Merchandising
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