Summary
Overview
Work History
Education
Timeline
Linda Tullos

Linda Tullos

Beebe,AR

Summary

Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Sales Associate

Warehouse Furniture
08.2022 - 05.2024
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

CNA Student

Individual Clients
08.2018 - 08.2020
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
  • Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
  • Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
  • Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
  • Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
  • Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
  • Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
  • Provided accurate documentation of patient information, contributing to efficient care coordination.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Transported patients between rooms and appointments or testing locations.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Hair Salon Manager

Smart Styles Hair Salon
08.2015 - 10.2017
  • Established relationships with local businesses for cross-promotion opportunities benefiting both parties involved.
  • Provided guidance to stylists on advanced color techniques, enhancing their skill set and service offerings.
  • Developed loyalty programs that encouraged repeat business from satisfied clients.
  • Assisted in designing salon layout to optimize space utilization and create an inviting atmosphere for guests.
  • Conducted performance evaluations for staff members, offering constructive feedback and setting goals for improvement.
  • Implemented safety protocols to maintain a clean and sanitary environment for clients and staff alike.
  • Handled customer complaints professionally ensuring swift resolution maintaining client trust and loyalty.
  • Fostered a positive working environment, resulting in high employee retention rates.
  • Streamlined salon operations for increased efficiency by implementing new appointment scheduling system.
  • Boosted staff productivity with regular training sessions on latest hair trends and techniques.
  • Facilitated open lines of communication between staff members through regular meetings fostering teamwork spirit.
  • Monitored industry trends to stay informed about emerging styles, products, and technologies relevant to our clientele base.
  • Oversaw inventory management to ensure adequate stock levels of products and supplies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Maintained general appointment calendar and set shift schedules.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Handled employee scheduling and coverage needs during business hours.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Evaluated employee performance through close observation and performance rubrics.
  • Researched and evaluated current and potential products used by service staff.
  • Educated service personnel on company policy and procedure.
  • Maintained posting of MSDS sheets in workplace.
  • Delegated workplace responsibility to appropriate staff.
  • Prepared billings and estimates for customers.
  • Upheld 24-hour response time to service requests.

Insurance Specialist

State Farm Insurance Inc
09.2004 - 12.2016
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Maintained a high level of industry expertise through continuous professional development courses and certifications in the field of insurance specialty.
  • Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
  • Communicated effectively with members of operations, finance, and clinical departments.
  • Streamlined policy management by regularly updating client information and tracking policy changes.
  • Acted as subject matter expert, answering internal and external questions and inquiries.
  • Researched and resolved routine and complex issues.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
  • Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
  • Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
  • Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
  • Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
  • Trained new hires on company policies and procedures, ensuring a seamless transition into the Insurance Specialist role.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
  • Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
  • Provided exceptional service to clients by guiding them through the claims process stepbystep.
  • Played an active role in community events as a representative for the company which increased brand awareness.
  • Supported underwriting department by meticulously reviewing applications for accuracy and risk assessment.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Met with customers to provide information about available products and policies.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored customer feedback and identified areas of improvement.
  • Finalized sales and collected necessary deposits.
  • Developed and implemented promotional strategies to increase customer base.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Designed presentations and marketing materials to promote insurance products.
  • Researched and identified potential new markets.
  • Conducted annual reviews of existing policies to update information.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Negotiated contracts and terms of sale with potential customers.
  • Identified and solicited sales prospects in agency databases.

Education

High School Deploma - High School

Bald Knob High School, Bald Knob, AR

Advanced Hair Stylest - Hair Design

Authors Beauty Collge, Jacksonville, AR

Timeline

Sales Associate - Warehouse Furniture
08.2022 - 05.2024
CNA Student - Individual Clients
08.2018 - 08.2020
Hair Salon Manager - Smart Styles Hair Salon
08.2015 - 10.2017
Insurance Specialist - State Farm Insurance Inc
09.2004 - 12.2016
Bald Knob High School - High School Deploma, High School
Authors Beauty Collge - Advanced Hair Stylest, Hair Design

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Linda Tullos