Linda Turner
Ketchikan,AK
Summary
Accomplished leader with over 35 years of experience in banking management, including a pivotal role at Key Bank, where spearheaded operational improvements and maintained a 100% audit compliance rate. Expert in HIPAA compliance and patient care, excel in fostering team productivity and enhancing customer satisfaction through effective communication and strategic planning. Dedicated and meticulous personal,
professional bringing more than 2 years of experience readying patients for . . Proficient in HIPAA, facility dental assistant standards and competent in operating in high-volume, high-stress settings. Highly skilled PRC Technician with more than 1 years as PRC travel Coordinator along with 1 year of PRC Technician. Highly organized and professional in diverse routine and complex situations. Sets up and operates equipment, collects histories and provides comfort to patients. Enthusiastic dental assistant motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Poised and professional effective at assessing client needs and planning treatment courses. Experienced delivering ordered respiratory care to meet patient needs and alleviate symptoms. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure dental assistant job opening position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Purchase and Referred Care, Technician
Ketchikan Indian Community
02.2023 - Current
- Communication in person, phone, and fax. Calls, made to all KIC vendors and received phone calls from patients, vendors, other representatives.
- Prepared Claims purchase orders Logs using Cerner Power Chart and Revenue Cycle, CHS and CHS Finance, various websites. Work the Denial Letters.
- Ensuring accurate data entry and timely communication with vendors, Peace Health, Optimum, Ketchikan Eye Care, All KIC Vendors.
- Managed the procurement process from requisition to payment, ensuring timely deliveries and accurate invoicing. using E-REQ.
- Checked items received by mail, fax and patient bills dropped off with Security, date stamping putting in order and giving them to PRC Tech assigned appropriate letters reviewing it is Dolly Jensen.
- Designed Excel Spread Sheet that gave us information on all money spent in 2023 and 2024 This was a project Ashley asked me to do. Did complete the task before due date to present to PRC Committee and the Board.
- Designed Excel spread sheet for new tracking system covering mail dropped off by patient Spread sheet, denial letter Spread Sheet.
Purchased and Referred Care, Travel Coordinator
Ketchikan Indian Community
02.2022 - 02.2023
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed. All reports due at end of month I gave to Administration Deputy before due date, never late.
- Gathered and organized materials to support operations. flight arrangement for PRC, Medicaid, IHS, and Facility including Sitka and Juneau
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to travel under PRC, Medicaid, and Medicare.
- Coached employee through day-to-day work and complex problems with Travel for a back up.
- Used job-related software to draft and finalize written correspondence and documentation.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Made hotel arrangements and worked medicaid vouchers
- Contacted medicaid on a daily, communication with PRC Department in Anchorage.
- Customer Service meeting all client in person for travel. Excellent customer service, working in customer service my whole life, have many patients now that know me by name and often ask to speak with me.
Operations Supervisor
Key Bank
01.2015 - 01.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Training staff, managed time cards and schedules for staff to learn each week process of the ATM Machine and The Vault. managing how much money to order each week. Enough to stay in compliance with the branch total cash.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members trained the staff to become effect in Operations, and cross trained them to be able to do monitor and keep work flow if I was out of office.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions for compliance.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed internal operational standards and productivity targets. and surpassed the expected average Operational in the Ketchikan branch.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing errors, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Analyzed department metrics and performance and reported findings to management as Operations Audit findings I would teach them what the mistake is and have them make the correction and re-review with the manager all the Audit paperwork for Ketchikan Key Bank. Prior to any Surprise Audits.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Compiled training materials for new employees and tracked skill development.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Contributed to long-term strategic planning discussions within the manager and sales teams.
- Encouraged and promoted ideas aligned to business needs and benefits there are through sales and customer service.
- Collected customer feedback and made business adjustments to improve retention and satisfaction. Shared with the staff every survey. And how we can improve.
- Technology to manage inventory. If any machines went down I was point of contact for all outside Vendors. this would include any building issues, Vault, Alarm system, lights and clean working area.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly. "Funny story, while walking around down town Ketchikan , after leaving Key Bank one of my favorite clients asked what I was doing where are you working. Can you return to Key Bank!" He was a well established Merchant in Ketchikan, sometimes run into old customers who also ask me to return give me hugs and tell me how much they miss me.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices. by training the staff what my day to day projects are so they could all cover for me if I was out of office.
- Facilitated all Training for staff to keep in compliance and keep my record of 100% Completed Audits.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated cross training so everyone knew how to cover my position and individual duties assigned to me as Operations Manager to keep the flow without interruption in case of possible Surprise Audits.
- Kept higher than average of performance evaluations. being in operations you are basically regulated by the Government Policy and Procedures every quarter operation auditor would visit the Branch, they were internal Audits Every Quarter our Branch in Ketchikan consistently at the highest level 100%
- Our Team made 6 awards, our team was together the whole time working for Key Bank of al the six years. We had no turn over. Customer Service Scores were always meet.
- Juneau Key Bank also had two branches there. Stepped up when needed, traveled to Juneau several times to cover the down town branch as Manager one time the manager had a mandatory manager meeting in Anchorage, once for managers vacation and once for when he was fired, also worked at Mendenhall in Juneau, Ak. as Operation's Manager three times.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- I am a leader by trait, as I have 35 years in Banking Management and Operation, Lending, and customer service.
Education
Banking And Financial Support Services
Edmonds Community College
Lynnwood, WA05.1990
Skills
- HIPAA Compliance
- Over 35 years in management
- Cerner
- Revenue cycle
- E- REQ
- X-files: CHS, CHS FINANCIAL, LINDA PROJECTS
- CLAIMS
- LOGS
- TRAVEL
- CUSTOMER SERVICE OVER THE PHONE AND IN PERSON
Timeline
Purchase and Referred Care, Technician
Ketchikan Indian Community
02.2023 - Current
Purchased and Referred Care, Travel Coordinator
Ketchikan Indian Community
02.2022 - 02.2023
Operations Supervisor
Key Bank
01.2015 - 01.2022
Banking And Financial Support Services
Edmonds Community College