Linda Turrubiates
Cypress,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Property Manager
Castillo FT Properties
HOuston, TX
01.2024 - Current
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Monitor and enforce compliance with rental agreements, lease terms, and applicable laws
- Oversee tenant move-in and move-out processes
- Managed all maintenance requests from tenants in a timely manner.
CNA
Cypress Pointe Health and Wellness
Houston, TX
06.2024 - 10.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided emotional support to family members during difficult times.
Blue Cross Blue Shield Member Advocate and Claims
Alta Resources: Blue Cross-Blue Shield
Brea, CA
04.2024 - 05.2024
- Responded to member inquiries and requests for services via phone, email, and in person.
- Provided guidance on insurance policies and procedures to members.
- Assisted members with understanding their benefit plans and coverage options.
- Resolved member complaints efficiently and effectively.
- Maintained accurate records of all interactions with members.
- Processed membership applications, renewals, changes, and cancellations.
- Interfaced with other departments to ensure timely resolution of issues.
- Dedicated assist line representative to other advocates when faced with difficult, escalated calls.
- Handle escalated (sensitive and urgent) emails/calls by following established guidelines and procedures.
- Routed claim inquiries to appropriate departments for adjustments and reprocessing of claims upon completion of thorough research and verifying benefits, according to policy guidelines.
Client Service Supervisor
Spherion Staffing
Universal City, CA
04.2024 - 04.2024
- Responsible for telemarketing, business development, and managing flexible employees.
- Ensured the availability of qualified, flexible employees through appropriate recruiting and skill matching to achieve total client satisfaction.
- Performed daily financial activities, including sales adjustments, payroll, accounts receivable, accounts payable, and collections.
- Coordinated aspects of branch operations to ensure compliance with local, state, and federal laws and guidelines, including Worker's Compensation, Unemployment, Human Resources, Legal, and WOTC.
- Maintained communication with established clients to ensure successful business development and to promote client and employee retention. Increased sales each month by conducting at least 20 cold calls weekly to existing and prospective clients.
- Provided leadership, guidance, and support to staff members.
Payroll and Garnishment Services
Adp- Automated Data Processing
Diamond Bar, CA
11.1999 - 06.2008
- Served as a primary contact for the daily servicing of incoming calls from employees, custodial parents, courts, and child support agencies.
- Provided consistent and sensitive assistance to callers by providing clear communications concerning escalated cases to Account Managers.
- Completed case information in a timely and accurate manner by taking ownership of the inquiry and explaining and providing processes and procedures that are to be followed based on the client profile.
- Handled escalated issues needing additional research by Account Managers via e-mail, Clientele, and by phone.
- Adapted to changes made to systems and procedures that are used to service callers in order to provide current and accurate information.
- Assisted with cross-training new hires.
Education
Continued Education - Nurse Aide (CNA) Certificate
Lone Star College System
Cypress, TX06-2024
Associate of Science -
East Los Angeles College
Monterey Park, CAHigh School Diploma -
Los Altos High School
Hacienda Heights, CASkills
- Extensive Customer Service Experience
- Payroll Management
- Efficient Data Input
- Protecting Sensitive Information
- Conflict Resolution Expertise
- Property Management
- Business Administration
- Appointment Scheduling
- Compassionate Patient Assistance
- Empathetic Communication
Affiliations
- Houston Livestock Show And Rodeo Volunteer 2021- Current
- Boy scouts of America (Popcorn fundraiser coordinator
- Confirmation Catechist at Holy name of Mary Catholic Church
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Licensed CNA - Certified Nurse Assistant - 2024-2026
BLS Training - 2024
Timeline
CNA
Cypress Pointe Health and Wellness
06.2024 - 10.2024
Blue Cross Blue Shield Member Advocate and Claims
Alta Resources: Blue Cross-Blue Shield
04.2024 - 05.2024
Client Service Supervisor
Spherion Staffing
04.2024 - 04.2024
Property Manager
Castillo FT Properties
01.2024 - Current
Payroll and Garnishment Services
Adp- Automated Data Processing
11.1999 - 06.2008
Continued Education - Nurse Aide (CNA) Certificate
Lone Star College System
Associate of Science -
East Los Angeles College
High School Diploma -
Los Altos High School
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