Linda Updegraff
Clarksburg,CA
Summary
Dynamic Art Director and diligent Reservation Agent with a proven track record at American Airlines and Independent Contractors. Excelled in customer service, surpassing sales goals by leveraging exceptional communication skills and Adobe Creative Suite proficiency. Managed Dinky Diner Food Truck, showcasing leadership and creative design expertise.
Overview
49
49
years of professional experience
Work History
Art Director / Graphic Designer
Independent Contractors
Sacramento, CA
03.2002 - Current
- Developed creative concepts and visual designs for a variety of projects.
- Designed artwork and gifts for annual Clarksburg wine sports run
- Coordinated with printers and other vendors to ensure timely delivery of materials.
- Reviewed proofs and provided feedback to enhance quality control.
Reservation Agent
Bartley Cavanaugh Golf Course
Clarksburg, CA
03.2020 - 08.2022
- Provided high quality customer service on the phone, online and walk-in customers
- Consistently exceeded monthly customer satisfaction goals and sales on promotional Club Card
- Provided support to other departments when needed.
Owner, Entrepreneur
Dinky Diner Food Truck
Clarksburg, CA
05.2013 - 07.2020
- Managed daily operations of business, including hiring and training staff.
- Food Prep, purchasing food supplies
- Acquired Food Managers Certificate accredited by the ANSI National Accreditation Board
Art Director / Graphic Desingefr
Monarch Color Service
Portland, OR
03.1999 - 11.2001
- Developed creative concepts and visual designs for a variety of projects.
- Created storyboards, mood boards, style frames, and layouts to communicate design ideas.
- Coordinated with printers and other vendors to ensure timely delivery of materials.
Customer Service
American Airlines
Portland , OR
02.1976 - 10.1980
- Worked in Accounting Department
- Greeted customer and served food and served food and drinks in hospitality lounge
- Strong focus on customer service
Education
Associate of Arts - Graphic Design
Portland State University
Associate of Arts - Certificate of Graphic Design
Clark College
Vancouver, WASkills
- Diligent Reservation Agent with 2 years plus experience in efficiently managing reservations
- Providing exceptional customer service
- Adept at handling high call volumes
- Accurately entered booking reservations
- Addressed all client questions and inquiries
- Excellent communication and problem solving skills
- Top seller of the company's Club discount card
- Computer skills include Graphic Programs Creative suite, Excel, work PowerPoint, Salesforce CRM
Accomplishments
- President of USMA West Point Parents Club 2021 to present
- Co-led Cadets club
- Race Director for Clarksburg Country Run for 14 years
Timeline
Reservation Agent
Bartley Cavanaugh Golf Course
03.2020 - 08.2022
Owner, Entrepreneur
Dinky Diner Food Truck
05.2013 - 07.2020
Art Director / Graphic Designer
Independent Contractors
03.2002 - Current
Art Director / Graphic Desingefr
Monarch Color Service
03.1999 - 11.2001
Customer Service
American Airlines
02.1976 - 10.1980
Associate of Arts - Graphic Design
Portland State University
Associate of Arts - Certificate of Graphic Design
Clark College
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