Linda Upshaw
Chicago,IL
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
7
7
years of post-secondary education
11
11
years of professional experience
Work History
Miscellaneous Worker
Chicago Public Schools CPS
Chicago, IL
11.2025 - Current
- Maintained cleanliness of school facilities and classrooms.
- Assisted teachers with classroom setup and organization.
- Supported students during lunch and recess activities.
- Collaborated with staff to ensure a safe learning environment.
- Engaged with students to promote positive behavior and inclusivity.
- Helped distribute educational materials to students and staff.
- Participated in training sessions on school policies and procedures.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Established professional working relationships with staff from various levels.
Customer Service Representative-Chat Specialist
Chicago Lighthouse for the Blind
Chicago, IL
11.2020 - 11.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Responded promptly to customer inquiries via chat platform.
- Trained new representatives on chat support protocols and tools.
- Monitored chat queues for incoming requests from customers requiring assistance.
- Provided technical assistance to customers through online chat or telephone support.
- Used specialized software to manage client information and track service outcomes.
- Maintained detailed records of customer interactions in CRM system.
- Escalated complex issues to appropriate departments for resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Patient Access Specialist
Northwestern Medicine
Chicago, IL
05.2015 - 11.2020
- Verified insurance eligibility and benefits for patients prior to service.
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Managed patient check-in and check-out processes efficiently in a high-volume setting.
- Coordinated communication between patients and healthcare providers to resolve inquiries.
- Educated patients on financial responsibilities and payment options available.
- Maintained accurate patient records while ensuring compliance with privacy regulations.
- Assisted in training new staff on patient access procedures and systems usage.
Education
Bachelor of Science - Health Administration With Leadership
Capella University
Minneapolis, MN 04.2019 - 08.2026
Skills
- Setting up activities
- Work planning and scheduling
- Student engagement
- Supervising student activities
- Detail orientation
- Effective communication
- Verbal and written communication
- Dispute resolution
- Collaborative teamwork
- Patient registration
- Electronic health records
- Customer service
- Data management
- Leadership skills
- Communication skills
- Training and development
- Time management
- CRM software
- Quick typing
- Excellent communication
- POS systems expert
- Data entry
- Administrative and office support
Timeline
Miscellaneous Worker
Chicago Public Schools CPS
11.2025 - Current
Customer Service Representative-Chat Specialist
Chicago Lighthouse for the Blind
11.2020 - 11.2025
Bachelor of Science - Health Administration With Leadership
Capella University
04.2019 - 08.2026
Patient Access Specialist
Northwestern Medicine
05.2015 - 11.2020