Linda Valdmane

Provide administrative support to Director of Residences and Residence Managers

Serve as a point-of-contact for Residents

Administer Front office functions and daily supervision of staff

Participate in meetings regarding Quality Assurance audit and Operational Excellence

Maintain Owner's files according to Marriott standards and collect the maintenance dues

Multitask in luxury, high profile work environment and provide elite customer service to residents

Act as a liaison and maintain open and clear lines of communication with other departments

Prompt and discreet problem solving the most unique of situations

Knowledge of most up to date information in dining, entertainment, and recreational activities

Event scheduling and coordinating

Provide personal assistant duties to residents

Focus on daily key performance indicators in a busy spa to drive profitability

Establish and develop long term relationships with customers to ensure current and future success

Focus on Guest satisfaction score, NPS, Member retention, and reduce attrition

Manage, train and evaluate employees in policies, brand philosophy and customer satisfaction techniques to deliver top notch customer service, meet and exceed sales goals

Enlist tried and tested leadership and motivation techniques to encourage staff to achieve and exceed sales goals

Proactively identify problems and implement solutions in order to establish and protect long-term client

relations

Render vital assistance performing administrative tasks, data entry of client records, and maintenance of employee work schedules

Ensure proper functioning of clinic operations by overseeing duties of Manager during absence