Linda Villafane
NEW WINDSOR
Summary
Dynamic member service counselor with extensive experience in membership sales and service. Proven ability to resolve member concerns and educate clients effectively, driving satisfaction and engagement. Dynamic member service counselor with expertise in membership sales and application processing. Proven ability to resolve member concerns and enhance customer engagement.
Overview
26
26
years of professional experience
Work History
Member Service Counselor/sales
AAAnortheast
NEW WINDSOR
10.2009 - 08.2025
- Assisted members with account inquiries and service requests.
- Educated members on benefits and services available through the organization.
- Resolved member concerns using problem-solving techniques and effective communication.
- ted members with account inquiries, transactions, and problem resolution.
- Responsible for membership sales, as well as other products, to meet sales quotas.
- worked remotely from home during and after covid
Office Manager/ Executive Assistant
George Little Management, lLLC
White Plains
12.1999 - 04.2006
- Verified invoice accuracy and executed G/L coding as temporary accounts payable support.
- Transitioned to Office Manager, assisting president with diverse administrative tasks.
- Managed office inventory and placed timely supply orders to maintain operational efficiency.
- Handled phone calls, emails, and coordinated courier services to optimize communication.
- Coordinated office relocations, ensuring seamless transitions while upholding facility standards.
- Oversaw busy mailroom operations to enhance productivity and service delivery.
- Processed corporate American Express payments monthly, maintaining accurate financial records.
- Tracked complimentary hotel nights and booked accommodations for employees as needed.
Education
High School Diploma -
Quintanos School For Young Professionals
New York, NYSkills
- Membership sales and service
- Application processing
- Communication skills
- Conflict resolution
- Call center operations
- Problem-solving strategies
Timeline
Member Service Counselor/sales
AAAnortheast
10.2009 - 08.2025
Office Manager/ Executive Assistant
George Little Management, lLLC
12.1999 - 04.2006
High School Diploma -
Quintanos School For Young Professionals
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