Linda Walker
Hoover,AL
Summary
Dynamic account management professional with a proven track record at One Call Alabama, adept in client engagement and team leadership. Excelled in enhancing customer satisfaction, achieving high client retention, and exceeding sales targets. Skilled in policy analysis and decision-making, successfully expanded business opportunities and fostered key relationships, driving substantial growth.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Account Manager
One Call Alabama
04.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
Manager Personalized Living
Galleria Wood Retirement Community
11.2014 - 11.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Government Account Manager
Ameritech Document Solutions
08.2013 - 11.2014
- Developed in-depth knowledge of industry trends affecting government procurement processes, providing valuable insights to clients and internal stakeholders alike.
- Conducted comprehensive market analysis to identify potential new clients within the public sector.
- Analyzed competitor offerings within the public sector market space, positioning our products/services competitively for maximum impact.
- Established long-lasting partnerships with key decision-makers within targeted government agencies, expanding business opportunities.
- Provided exceptional customer service for government clients, ensuring timely response to inquiries and concerns.
Major Account Sales
Konica Minolta Business Solutions
08.2010 - 08.2013
- Optimized resource utilization across multiple accounts by coordinating team efforts based on priorities, maximizing efficiency and effectiveness.
- Developed customized solutions for clients, resulting in increased customer satisfaction and loyalty.
- Exceeded annual sales targets through diligent pipeline management and strategic planning efforts.
- Maximized revenue growth by identifying and pursuing new business opportunities within existing accounts.
- Monitored client satisfaction and prioritized issue resolution for superior customer experiences.
Education
No Degree - Marketing
University of South Dakota
Vermillion, SDSkills
- Account management
- Team leadership
- Policy analysis
- Client engagement
- Customer service
- Proposal writing
- Time management
- Key relationship development
- Teamwork and collaboration
- Decision-making
Timeline
Account Manager
One Call Alabama
04.2021 - Current
Manager Personalized Living
Galleria Wood Retirement Community
11.2014 - 11.2019
Government Account Manager
Ameritech Document Solutions
08.2013 - 11.2014
Major Account Sales
Konica Minolta Business Solutions
08.2010 - 08.2013
No Degree - Marketing
University of South Dakota
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