Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Certification
Timeline
Generic

Linda Walker

Manager/Public Administration
Pflugerville,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Awards Manager

Texas Attorney General's Office
05.2022 - Current
  • Directed and supervised staff in large, complex operational areas.
  • Managed daily activities and resource allocation for optimal performance.
  • Established strategic goals and objectives for projects and programs.
  • Developed guidelines, procedures, and regulations to ensure compliance.
  • Monitored staffing effectiveness, providing feedback to enhance productivity.
  • Evaluated budget requests, managing departmental financial responsibilities.
  • Served as a resource for stakeholders, facilitating internal and external coordination.
  • Analyzed issues and implemented effective solutions while making critical decisions.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Monitored staff performance and addressed issues.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Led a team of 35 employees, ensuring high productivity and excellent customer service.

CVC Call Center Manager

Texas Attorney General's Office
12.2018 - 05.2022
  • Hired, trained, and managed call center employees to provide exceptional customer service.
  • Oversaw daily operations to enhance efficiency and reduce overhead costs.
  • Established goals for call center performance, documenting results using key performance indicators.
  • Developed policies to boost team productivity across all functions.
  • Prepared reports on call center statistics for upper management to facilitate strategic decision-making.
  • Maintained detailed records of incoming calls, including duration and resolution actions taken.
  • Processed high volumes of calls daily using a call management system and web-based tools.
  • Provided coaching on customer service techniques to enhance interaction quality.

CVC Case Manager

Texas Attorney General's Office
Austin, TX
01.2004 - 12.2018
  • Analyzed reports and records to calculate actual out-of-pocket wage loss.
  • Gathered and assessed information on victims' physical or emotional injuries.
  • Obtained funeral agreements and itemized bills to establish reasonable expenses.
  • Acquired legal documentation to evaluate loss of support in homicide claims.
  • Investigated collateral payment sources, including insurance and public funds.
  • Calculated awards and drafted recommendations for benefits from Office of Attorney General.
  • Contacted medical providers for reports to validate injury treatment related to crime.
  • Ensured security of sensitive information while adhering to agency policies.

Administrative Assistant

Texas Department Of Criminal Justice
Austin, TX
02.2002 - 12.2003
  • Reviewed and proofed correspondence and reports to verify accuracy and compliance with regulations.
  • Maintained inmate correspondence files, ensuring completeness of tracking information.
  • Compiled and organized data, executing efficient data entry and retrieval tasks.
  • Answered inquiries about policies and procedures, delivering accurate information to staff.
  • Assisted in preparing instructional materials for new employee orientation.
  • Conducted criminal information searches using Texas Department of Public Safety system to ensure data integrity.
  • Handled confidential documents following established protocols for organization.

Direct Care Specialist

Austin State School
10.1997 - 12.1999
  • Facilitated client mobility in and out of beds and wheelchairs.
  • Supported meal preparation, grocery shopping, and laundry services.
  • Initiated referrals for additional medical treatment as needed.
  • Guided clients in adjusting to new lifestyles during recovery periods.
  • Documented client status, progress, and challenges in logbooks.
  • Responded swiftly to emergency situations involving clients.
  • Monitored client well-being, safety, and comfort under physician supervision.
  • Assisted clients in maintaining personal hygiene routines.

Lab Technician

Blood And Tissue Center
11.1996 - 07.1997
  • Evaluated specimen acceptability for testing based on established criteria.
  • Executed routine and complex technical procedures following departmental Standard Operating Procedures.
  • Monitored, operated, and troubleshot instrumentation to ensure optimal functionality.
  • Demonstrated expertise in making technical decisions related to testing and problem-solving.
  • Prepared, tested, and evaluated new reagents and controls for accuracy.
  • Reported accurate and timely test results to support quality patient care.
  • Performed preventive maintenance and documented quality control procedures consistently.
  • Identified and replenished testing bench supplies as needed.

Education

Human Behavior

TD Iglehart Institute
Killeen, TX
01.2011

Skills

  • Victim Services
  • Project management
  • Budget management
  • Regulatory compliance
  • Data analysis
  • KPI development
  • Resource allocation
  • Appeals/Legal support
  • Public Administration
  • State Legislation
  • Public Policy
  • Crisis Intervention
  • Project Management
  • Budget Planning
  • Communication
  • Problem-solving

Roles And Responsibilities

Manage, provide assistance and advanced program administration work., Establish program goals and objectives, develop program guidelines, procedures, policies, rules, and regulations., Run a department that processes claims of over $7.1 million dollars per month., Provide advice and assistance to staff in processing of claims., Provide consultative services and technical assistance in the planning, implementation and monitoring of program., Train, lead, assign, and prioritize the work of staff., Oversee quality control staff and policy analyst.

Certification

  • Certified Human Trafficking Facilitiator
  • Certified in Adolescent and Adult Mental Health First Aid

Timeline

Awards Manager

Texas Attorney General's Office
05.2022 - Current

CVC Call Center Manager

Texas Attorney General's Office
12.2018 - 05.2022

CVC Case Manager

Texas Attorney General's Office
01.2004 - 12.2018

Administrative Assistant

Texas Department Of Criminal Justice
02.2002 - 12.2003

Direct Care Specialist

Austin State School
10.1997 - 12.1999

Lab Technician

Blood And Tissue Center
11.1996 - 07.1997

Human Behavior

TD Iglehart Institute

Similar Profiles

CREATE PROFILE
Linda WalkerManager/Public Administration