Linda Watson
Dallas,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Data Analyst
Texas Workforce Commission
09.2016 - Current
- Delivered comprehensive reports highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Streamlined data analysis workflows for increased efficiency and faster decision-making processes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Partnered with IT teams to ensure seamless integration between databases and analytical tools, maximizing system efficiency across departments.
- Served as a subject matter expert on various projects, sharing valuable insights derived from extensive industry experience as a Senior Data Analyst.
- Performed root-cause analysis on data-related system problems to recommend or execute corrective action.
- Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality.
- Trained junior analysts in best practices for statistical modeling techniques, fostering professional growth within the team.
- Improved data accuracy by implementing stringent data validation processes and quality control measures.
- Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms.
- Evaluated new software solutions for suitability within existing infrastructure while keeping an eye on cost effectiveness.
- Interpreted business questions and collaborated with engineering teams to identify data sources.
- Contributed to overall organizational growth through continuous improvement of data analytics capabilities and processes.
- Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise.
- Provided guidance on data governance policies to ensure compliance with industry regulations.
- Assisted in the development of a centralized data repository to improve accessibility and collaboration among teams.
- Collaborated with stakeholders to identify business needs and data sources.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Generated ad-hoc reports to evaluate specific business requirements.
- Generated standard and custom reports to provide insights into business performance.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Designed and developed data pipelines to acquire, clean and process data.
- Identified patterns and trends in large data sets and provided actionable insights.
- Implemented business intelligence solutions to increase operational efficiency.
- Developed and implemented data governance policies and procedures.
- Collaborated in cross functional design, and implementation.
- Supervised a team of seven in data analytics, quality assurance, and application training.
- Developed standard operating procedures in department, and division.
- Managed legislatively mandated analysis, and reporting.
- Interpreted legislation, rule, and law related to procurement, contracts, and reporting.
- Trained team in data analysis, mandated reporting, procurement, contracts, systems navigation, quality assurance, system management, financials research, troubleshooting, and technical support.
- Provided in application technical assistance to users, and agency teams.
- Responded to open records requests, and internal/external audits.
- Developed systems key fields, and process overviews for internal/external audits.
- Participated in internal/external audits, and system walk throughs with auditors.
- Developed system manuals for procurement, contracts, and system management.
- Managed system requirements in collaboration with IT teams related to system functional needs, deficiencies, and errors.
- Transitioned multiple platforms data into one system.
- Managed records retention related to procurement and contracts.
- Managed security for onboarding/offboarding, and training new staff in procurement, contracts, risk, and monitoring.
Human Resources Specialist
Intel
09.2022 - 09.2023
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
Communications Specialist
Intel
06.1998 - 10.2021
- Streamlined internal communication processes by implementing effective communication tools and platforms.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Created persuasive sales collateral that effectively communicated product benefits, resulting in increased lead generation efforts.
- Collaborated with cross-functional teams to create cohesive messaging for promotional materials and events.
- Managed crisis communication situations, protecting company reputation and minimizing negative impact on stakeholders.
- Designed visually engaging presentations to effectively convey complex information to diverse audiences.
- Improved employee morale by crafting engaging internal newsletters highlighting company successes and opportunities for recognition.
- Implemented a multi-channel approach for distributing company news and updates, ensuring consistent and timely communication with stakeholders.
- Assisted in organizing high-profile corporate events, contributing to a positive brand image and increased client retention rates.
- Maintained corporate website using content management systems and associated plugins.
- Designed company outreach and fundraising campaigns to engage with customers and other businesses.
- Managed internal company correspondence by delivering documents, memos and newsletters to appropriate personnel.
- Took photographs and videos during special events for promotional materials and social media pages.
- Mentored junior team members in best practices for strategic communications, fostering professional development and growth within the organization.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Supported public relations managers with writing, researching and preparation of materials
- Produced and distributed brochures, newsletters and press kits.
- Developed clean room videos and process documents.
- Managed company recognition program.
- Designed product logos for recognition program.
Fiscal Auditor
Department Of Assistive And Rehabilitative Services
01.2013 - 08.2016
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
- Coordinated, managed and implemented auditing projects and prepared for evaluation.
- Communicated with audited staff to obtain necessary information for audits.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
- Interviewed auditees to gather data needed to conduct audits.
- Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
- Interviewed business owners to understand needs and explain audit scope.
- Contributed to the development of new auditing techniques, staying ahead in a rapidly evolving financial landscape.
- Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Identified opportunities for cost savings through careful review of expense reports, contracts, and invoices.
- Consulted clients on internal control systems development and audit program improvements.
- Supported management decision making with accurate financial data analysis and insights from audit findings.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Assessed internal control risks of network through information system audits.
- Prepared working papers, reports and supporting documentation for audit findings.
Labor & Employment Specialist
State Of Colorado
01.2004 - 12.2012
- Championed at risk youth project, developed new programs with broad based opportunities.
- Championed a reentry programs, developed in prison certifications to enhance opportunities to felons reentering society.
- Developed wild life rescue training opportunities for youth, and adults.
- Managed federal grant programs, eligibility entry, and exit of said programs.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
- Assessed individuals to identify skills, strengths and interests for job placement.
- Maintained records of consumer employment activity such as potential and current employers.
- Matched clients to open positions based on skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Worked closely with government agencies such as workforce centers or vocational rehabilitation teams to maximize client resources and support.
- Led job readiness and career-building workshops to uplift client confidence.
- Recognized client employment barriers and devised strategies to resolve.
- Coordinated onsite employer recruitment events that connected qualified candidates directly with hiring managers in target industries.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Provided regular updates on clients'' progress to internal team members, ensuring a cohesive approach to service delivery and timely intervention when necessary.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Managed a diverse caseload of individuals from various backgrounds, tailoring services based on unique needs and circumstances.
- Conducted employer and community organization outreach to promote employment services.
- Developed customized employment plans for clients, resulting in successful job placements and long-term career growth.
- Facilitated job fairs and industry events to build employment networks.
- Negotiated reasonable accommodations with employers in order to ensure a smooth transition for clients into their new positions.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Facilitated successful placements by proactively identifying potential challenges and addressing them before they became obstacles.
- Assisted clients in accessing additional resources such as training programs, educational courses, or financial assistance when needed.
- Devised and implemented individualized employment plans to support client goals.
- Collaborated closely with interdisciplinary teams to address client barriers and facilitate access to necessary resources.
- Organized comprehensive workshops on resume writing, interview techniques, and workplace etiquette to prepare clients for the job market.
- Developed innovative marketing materials to showcase clients'' skills effectively in a competitive job market.
- Maintained up-to-date knowledge of local labor market trends and changing industry requirements through continuous professional development activities.
- Evaluated program effectiveness by monitoring key performance indicators, implementing improvements as needed for increased success rates.
- Delivered presentations at community organizations or schools to promote awareness of available employment services.
- Collaborated with employers to develop accurate, current job postings and descriptions.
- Conducted labor market research to identify high-demand industries, providing valuable insights for clients'' career development strategies.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collaborated with managers to identify and address employee relations issues.
- Assisted with writing job postings and job descriptions for boards.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and implemented onboarding and orientation programs for new employees.
Senior Technical Support Analyst
Intuit Inc,
09.1995 - 10.1997
- Mentored junior team members in advanced problem-solving techniques, resulting in higher first contact resolution rates.
- Provided remote support to global customers, addressing diverse technical needs across various industries.
- Established strong relationships with key stakeholders by delivering exceptional service during critical system outages or other high-impact incidents.
- Served as liaison between clients and internal development teams, facilitating effective communication on issue resolution progress and updates.
- Initiated root cause analysis investigations on recurring issues leading to long term resolutions that improved system stability.
- Managed high-priority incidents, ensuring swift resolution and minimal downtime for clients.
- Improved client retention rates through proactive outreach efforts and consistent follow-up on open issues.
- Volunteered as a subject matter expert to provide training to new hires and peers, resulting in a more knowledgeable support team.
- Updated knowledge base articles regularly, ensuring easy access to relevant information for both clients and team members alike.
- Shared best practices within the team which resulted in a more skilled workforce capable of handling complex cases.
- Collaborated with cross-functional teams to identify and resolve complex technical issues.
- Implemented innovative solutions to improve the overall user experience with company products.
- Enhanced customer satisfaction by providing timely and accurate technical support to clients.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Education
Associate of Science - Pre-Engineering And Computer Animation
Central New Mexico Community College
Albuquerque, NMSkills
- Advanced Excel
- Business Intelligence
- Data Security
- Data Quality Assurance
- Advanced analytics
- Data Mining Techniques
- Data and Analytics
- SQL and Databases
- Project Management
- Data Mapping
- Team Collaboration
- Documentation
- Business Intelligence Systems
- Business Analysis
- Data Compiling
- Financial Data Analysis
- Stakeholder Communication
- Documentation Management
- Requirements Analysis
- Trend Data Analysis
- Customer Communication
- Process Improvement
- Business Requirements
- Business Process Mapping
- Technical Support
- Accounting Principles
- Business Planning
- Procedure Development
- Regulatory Reporting Requirements
- Workflow Analysis
- System Development
- Systems Analysis
- Operations Analysis
- Risk Assessment
- Process Development
- Executive-Level Presentations
- Public Information Research
- Data Acquisition
- Financial Management
- Technical Design Documentation
- Needs assessments
- Business Development
- Specifications Documentation
- Technical Writing
Accomplishments
- Collaborated with several teams of 20+ in the development of Enterprise Contract and Procurement System.
- Collaborated with several teams of 20+ in data/document transfer from two platforms, combining in a third platform, Enterprise Contract and Procurement System.
- Supervised team of seven staff members.
- Used Microsoft Excel to develop system deficiencies inventory tracking and corrective actions spreadsheets.
- Provided training, and guidance for access and use data tables, historical data archives, and development of data modeling, and internal reporting.
Certification
- Texas Certified Contract Manager 2016-current
Hobbies
- Gardening
- Developing Homeopathic Products
- Cooking/Baking
- Wildlife Observation
- Outdoor Activities
Timeline
Human Resources Specialist
Intel
09.2022 - 09.2023
Senior Data Analyst
Texas Workforce Commission
09.2016 - Current
Fiscal Auditor
Department Of Assistive And Rehabilitative Services
01.2013 - 08.2016
Labor & Employment Specialist
State Of Colorado
01.2004 - 12.2012
Communications Specialist
Intel
06.1998 - 10.2021
Senior Technical Support Analyst
Intuit Inc,
09.1995 - 10.1997
Associate of Science - Pre-Engineering And Computer Animation
Central New Mexico Community College