Linda Watts
Marysville,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Tranporter
Self Employed Web
Convoy , OH
08.2021 - 01.2023
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Foster Care Provider
Marsh Foundation
Van Wert, OH
05.2018 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Lead Family Teacher
Marsh Foundation
Van Wert, OH
11.2014 - 12.2018
- Provided support to families in the areas of parenting, communication, decision-making, problem solving, and conflict resolution.
- Developed programs that promoted healthy relationships between parents and guardians and their children.
- Collaborated with other teachers in order to develop effective teaching strategies for students from diverse backgrounds.
- Incorporated culturally responsive practices into instruction in order to meet the unique needs of each student.
- Assisted families with accessing community resources that could benefit them financially or emotionally.
- Assisted families in understanding school policies and procedures related to attendance, grading, testing, discipline.
- Implemented positive reinforcement strategies to encourage appropriate behavior among students.
- Promoted the use of effective communication techniques among family members when dealing with difficult situations.
- Maintained accurate records of family interactions, including notes on observations and conversations with parents.
- Created individualized learning plans for students based on their needs and abilities.
- Created a safe environment where all members of the family feel respected and valued.
- Maintained professional competence through in-service education activities.
- Encouraged students to think independently and express original and creative ideas.
Paraprofessional
Western Buckeye
Van Wert, OH
11.1998 - 10.2014
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral and emotional support.
- Helped implement behavior management strategies for individual students.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted children at stations during small-group learning periods.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Supplied one-on-one attention to each student during group activities.
- Conducted one-on-one tutoring sessions with struggling students when needed.
- Attended professional development workshops related to job responsibilities.
- Facilitated communication between educators, administrators, and parents regarding student progress.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Planned and led activities to develop students' physical, emotional and social growth.
Education
High School Diploma -
Crestview High School
Convoy, OH05-1982
Skills
- City and Non-City Driving
- Customer Rapport
- Critical Care
- Stress Management Techniques
- Behavior Management Techniques
- Positive Reinforcement Methods
- Teamwork and Collaboration
- Goal Setting
- Relationship Building
- Organizational Skills
- Professionalism
- Attention to Detail
- Active Listening
- Effective Communication
- First-Aid and CPR
- Safety Planning
- Activity Planning
- Family Support
References
References available upon request.
Timeline
Tranporter
Self Employed Web
08.2021 - 01.2023
Foster Care Provider
Marsh Foundation
05.2018 - 05.2021
Lead Family Teacher
Marsh Foundation
11.2014 - 12.2018
Paraprofessional
Western Buckeye
11.1998 - 10.2014
High School Diploma -
Crestview High School